Assistant Store Manager - Operations

At Home Group • Rochester, NY

24d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The role helps drive performance in a large-format retail environment, with annual sales typically ranging from $4–$10 million, by supporting efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. The position leads and develops Operations Leads and, depending on store volume, the Zone Lead team. It fosters collaboration and helps maintain a safe, organized, high-performing store environment. Success requires leading by example, maintaining high standards, improving processes, solving problems proactively, and supporting a culture of teamwork, accountability, and results.

The role oversees store operations and supports sales, profit, staffing, scheduling, payroll accuracy, freight, inventory, stocking, merchandising, customer satisfaction, shrink control, safety, loss prevention, and cash handling. It also helps recruit, develop, and retain talent; supports succession planning and internal career growth; addresses Team Member and customer concerns; ensures compliance with company policies and applicable laws; and leads team communication through huddles and meetings.

The position requires meeting physical demands that include extended standing and walking, frequent bending, kneeling, and reaching, lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds, climbing ladders, and repetitive lifting, pushing, and pulling. Work takes place in retail sales-floor, stockroom, and receiving areas, with exposure to varying temperatures. Flexible availability, including nights, weekends, and holidays, is required based on business needs.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset and a track record of delivering an exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal and written communication and comprehension skills.
• Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make informed business decisions and drive performance.
• Ability to build and sustain a collaborative, engaging, high-performing team culture.
• Ability to meet physical demands, including extended standing and walking; frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders; and repetitive lifting, pushing, and pulling.
• Comfort working in sales-floor, stockroom, and receiving areas with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals while supporting an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and succession plans.
• Coach, train, and develop team members to improve efficiency and performance and support internal career growth.
• Support proper staffing, scheduling, and payroll accuracy, and execute plans using financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening and closing and front-end processes, to support efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, disability, and other benefits for full-time employees in non-temporary positions.
• Flexible Spending Accounts.
• Paid Time Off.
• Paid holidays.
• Volunteer time.
• 25% store discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED