Assistant Store Manager - Operations

At Home•Kennesaw, GA

26d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. This role helps drive performance in a large-format retail environment with annual sales typically ranging from $4–$10 million by supporting efficient operations, maintaining strong execution standards, and delivering an exceptional experience for Team Members and customers. The role leads and develops Operations Leads and, based on store volume, the Zone Lead team. It fosters collaboration and helps ensure a safe, organized, and high-performing store environment. Success requires leading by example, maintaining high standards, continuously improving processes, proactively solving problems, and supporting a culture focused on teamwork, accountability, and results. The role drives store operations to achieve sales, profit, and overall performance goals; develops talent and succession plans; and supports staffing, scheduling, payroll accuracy, and financial and operational plans. It oversees opening and closing, front-end processes, freight, inventory, stocking, and merchandising, while promoting customer satisfaction, shrink control, safety, loss prevention, and proper cash handling. The Assistant Store Manager addresses Team Member and customer concerns, ensures compliance with company policies and applicable laws, champions a positive and inclusive workplace, and leads regular team huddles and meetings. The position works in a retail environment that includes the sales floor, stockroom, and receiving areas, with exposure to varying temperatures. It requires physical activity, including extended standing and walking, frequent bending, kneeling, reaching, lifting, carrying, repetitive motions, and climbing ladders. Flexible availability for nights, weekends, and holidays is required based on business needs.

Requirements

High school diploma or equivalent required.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, and the ability to maintain a clean, safe, and organized store environment.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal, written, and comprehension skills.
Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and drive performance.
Ability to build and sustain a collaborative, engaging, and high-performing team culture.
Ability to stand and walk for extended periods and frequently bend, kneel, and reach.
Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.
Ability to climb ladders and work at varying heights as needed.
Ability to perform repetitive motions, including lifting, pushing, and pulling.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and effective succession plans.
Coach, train, and develop Team Members to improve efficiency and performance, encourage continuous improvement, and support career growth.
Support proper staffing, scheduling, and payroll accuracy; execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee operations, including opening and closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling to improve overall store effectiveness.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Champion a positive, inclusive, and safe environment where Team Members can grow and collaborate, modeling At Home’s Values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.