Assistant Store Director LARM

Heritage Grocers Group•Mesa, AZ

About The Position

The Assistant Store Director oversees daily operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The role ensures the store delivers on the goals of being full, fresh, clean, and friendly while maintaining a positive environment that engages and empowers team members. The Assistant Store Director develops direct reports—including Department Team Leaders—and other store team members, builds the team's capacity for efficiency, effectiveness, and service, and supports succession needs. The position models company values while driving results. Working under the direction of the Store Director, the Assistant Store Director supports operational performance, team development, customer service, safety, regulatory compliance, and financial results. The role includes overseeing store standards and programs, supporting budgets and performance analysis, and coordinating with store and company leadership. The work environment includes an office and retail store, with noise ranging from quiet to loud. The position requires the ability to drive and travel to company locations as needed.

Requirements

At least 2 years of experience in a progressive operations role, including managing stores with different sales volumes.
Ability to work in a fast-paced, constantly evolving environment and manage multiple tasks.
Experience effectively handling diverse team member and management issues.
Knowledge of applicable state and federal laws, governmental compliance requirements, employment and labor laws, and immigration laws and processes.
Ability to explain complex business needs and develop practical action plans.
Excellent interpersonal, negotiation, and analytical skills.
Ability to resolve problems using sound judgment consistent with standards, policies, procedures, regulations, and laws.
Excellent written and verbal communication skills, including active listening; ability to prepare reports, correspondence, and presentations and facilitate meetings.
Ability to speak, read, write, and understand both English and Spanish sufficiently to understand conversations, presentations, manuals, forms, and documents.
Proficiency with email and Microsoft Office applications, including PowerPoint, Word, and Excel.
Effective planning, prioritization, time-management, and follow-up skills.
Ability to sit, stand, and use hands to handle objects, tools, or controls.
Ability to lift up to 50 pounds.
Close vision and ability to adjust focus.
Ability to drive and travel to company locations as required.

Responsibilities

Guide Department Team Leaders in connecting performance metrics to business processes and continuous improvement strategies.
Partner with Department Trainers to achieve results.
Ensure store operations comply with company, federal, state, and local safety, labor, workers' compensation, and health requirements.
Serve as the store Safety Captain; identify, correct, and prevent hazards, execute safety programs, maintain safety records, and lead safety training and education.
Maintain metrics on the weekly operations dashboard and evaluate and adjust in-store processes, time, tools, and MAP.
Communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
Assist the Store Director with succession planning for leadership positions.
Recruit, select, orient, train, coach, counsel, and develop Department Team Leaders and other team members.
Set performance expectations, conduct timely performance evaluations, create development plans, and promote accountability and high performance.
Work to improve store turnover and apply company policies and leadership values fairly and consistently.
Provide advice and assistance to store teams and perform additional management duties as assigned.
Maintain a positive work environment and lead by example in customer service, including engaging with customers.
Ensure staffing levels support expected service, especially in service areas and the front end; develop tactics to improve employee friendliness and store cleanliness.
Improve speed of service and operational efficiencies across departments.
Lead through change, resolve complaints and complex team issues, translate communications between the Store Support Center and store team, and make sound recommendations consistent with company standards and applicable laws.
Develop improvement plans with the Store Director and other leaders to meet store objectives.
Assist with P&L results, financial forecasts, performance analysis, payroll goals, and payroll management discipline at the Store Director's direction.
Support shrink and cost-control programs and review KPIs with Department Team Leaders and team members.
Analyze financial data, identify performance opportunities and gaps, and help develop remediation plans.
Develop quarterly sales, income, expense, capital, and labor budgets; monitor expenses against budgets and manage using basis-point measures.
Review merchandising programs and recommend adjustments for local conditions; ensure timely execution of merchandising and promotional initiatives.
Promote a safety and zero-accident culture and ensure compliance with laws, company values, customer service philosophies, and store programs.
Maintain buildings, fixtures, storage facilities, and equipment in operational condition; monitor maintenance and repairs and advise Construction and Maintenance when remodels or major repairs are needed.
Monitor market conditions and competitors and communicate viable acquisition or business opportunity suggestions to the Store Director.
Perform other work-related duties as assigned.