Pastry Cashier LARM

Heritage Grocers Group•Mesa, AZ

8d•Onsite

About The Position

The Pastry Cashier provides friendly, efficient customer service and accurate cash handling support in the bakery and pastry department. The role assists customers with purchases and product selections, processes transactions, takes orders in person and by telephone, and maintains a clean, organized, well-stocked service area. The Pastry Cashier follows food safety, sanitation, safety, loss prevention, and store operating standards, monitors product presentation, and supports the store team as needed while creating a welcoming customer experience.

Requirements

Valid Food Handler Card, as required by applicable state or local regulations.
Ability to operate a cash register, scanner, scale, telephone, and other department equipment as assigned.
Basic math skills and ability to handle cash, make change, and follow transaction procedures accurately.
Strong customer service, communication, teamwork, and problem-solving skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Ability to walk frequently and stand continuously throughout the shift.
Ability to reach, bend, and stoop frequently.
Ability to lift and carry up to 25 lbs. frequently and up to 50 lbs. occasionally, with assistance as needed.
Must follow company safety, food handling, sanitation, and loss prevention policies and procedures.

Nice To Haves

Prior cashier, customer service, retail, bakery, pastry, or food service experience preferred.

Responsibilities

Greet customers promptly and provide courteous, helpful service in bakery and pastry areas.
Process transactions accurately using cash registers, scanners, and related equipment, including cash, credit, debit, coupons, refunds, voids, and cancellations according to company procedures.
Help customers select bakery and pastry products, answer questions, and communicate product availability and special-order information.
Take food orders in person and by telephone, accurately record order details, and communicate orders to appropriate team members.
Maintain a clean, organized, and well-stocked service area, including display cases, counters, packaging supplies, and customer-facing areas.
Follow food safety, sanitation, safety, loss prevention, and store operating standards.
Monitor product presentation and notify the Pastry Lead or department leadership about low inventory, quality concerns, or customer needs.
Provide attentive, approachable, and responsive customer service; professionally address routine questions or concerns and escalate when appropriate.
Work with speed, accuracy, and care while maintaining service quality.
Perform other duties as assigned.