Assistant Station Manager

Chevron Stations•Maple Valley, WA

About The Position

Chevron Stations Inc. (CSI) is seeking an Assistant Station Manager to support day-to-day operations at a retail gasoline and convenience station. The role assists the Station Manager, oversees station operations and staff in their absence, and provides shift-level direction, motivation, and coaching to ensure assigned work is completed according to CSI guidelines. The Assistant Station Manager supports customer service, store operations, safety, security, quality, cash accountability, and company policies and procedures, and responds professionally and promptly to incidents, escalating when appropriate. The position also supports inventory management, transactions, food-service operations, administrative tasks, and employee training. The Assistant Station Manager may perform Customer Service Representative duties and other tasks assigned by the Station Manager or Business Consultant. The role requires reliable attendance, a customer-focused attitude, and the ability to work a variety of hours based on business needs. This is a USA-based position; visas will not be granted.

Requirements

Sufficient proficiency in English to understand CSI policies, safety training, and job instructions, and to communicate effectively with customers and coworkers about work-related matters.
Previous experience in a fast-paced retail, food-service, or fuel environment, including cash handling and customer service.
Demonstrated experience operating a cash register, computer console, related equipment, and computer software programs and applications.
Knowledge and application of sanitation and safety requirements associated with food storage and service.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, overnight shifts, and holidays, based on business needs.
Ability to multitask in a fast-paced environment and handle challenging situations professionally using good judgment.
Ability to work independently and as part of a team.
Strong interpersonal, verbal, and written communication skills.
High school graduate or equivalent.
At least 21 years of age for management positions.
Ability to walk and stand continuously during shifts, sometimes on hard or uneven surfaces; reach, grasp, and push buttons continuously; and bend, stoop, push, pull, and reach below the waist frequently.
Ability to continuously lift up to 10 pounds and occasionally lift up to 35 pounds; follow the team-lift concept for objects that are too heavy or awkward.
Ability to work safely with equipment that can create and hold very high temperatures while using appropriate personal protective equipment.
Ability to tolerate periodic exposure to outdoor conditions, cleaning supplies and chemicals, salt, spill absorbents, and occasional exposure to walk-in coolers at 34°F.
Meet applicable age requirements by location and shift: at least 18 for California and Oregon locations, at least 21 for Washington locations, and at least 21 for graveyard shifts from 10 p.m. to 6 a.m.

Responsibilities

Assist the Station Manager with day-to-day retail facility operations and oversee station operations and staff when the Station Manager is absent.
Provide work direction, motivation, and coaching to staff during shifts; ensure station coverage for customer service, stocking, cleaning, and food service.
Support and enforce safety, security, quality, loss-prevention, wage-and-hour, cash-handling, and other CSI policies and procedures.
Respond professionally and promptly to accidents or incidents and escalate issues to the Station Manager or Business Consultant as appropriate.
Support product inventory management, coordinate with other stations to limit out-of-stocks, follow guidance on store volume and product assortment, and conduct mini-audits as requested.
Operate transactional equipment and process customer transactions, including use of cash registers, electronic safes, lottery, fuel, phone card, EBT, and credit card systems.
Provide assistance and training to Customer Service Representatives as needed.
Operate, clean, and maintain food-service equipment and perform CSR duties as needed.
Inform the Station Manager of issues affecting customer service, safety, profitability, or compliance with company policies and procedures.
Ensure station personnel and contractors on shift follow CSI safety standards and use required personal protective equipment; role-model safe behaviors.
Use computer programs to support store operations and complete daily or weekly administrative work concerning sales, compliance, paperwork, deliveries, and invoice processing.
Keep the Business Consultant informed of station operations and issues when the Station Manager is absent.
Maintain courteous and professional contact with coworkers, customers, vendors, and the community.
Perform other duties as assigned by the Station Manager or Business Consultant.