Assistant Station Manager - Naperville

Opus•Naperville, IL

6h•$21 - $22

About The Position

The Assistant Station Manager assists the station manager with the overall direction, coordination, and operation of a vehicle emissions testing station in accordance with company objectives, policies, procedures, contract requirements, and applicable laws. The role helps manage station funds and remitter or voucher activity, leads and supports station staff, promotes customer service, and helps maintain compliance, safety, and facility operations. The assistant manager may manage and coordinate the station in the station manager’s absence and travel to other stations as needed to provide management and staffing support. The position also performs emissions testing during busy periods, conducts applicable waiver inspections in accordance with IEPA guidelines, maintains testing equipment, documents and helps resolve customer complaints and damage claims, responds to incidents, and coordinates basic facility maintenance. Candidates should have a high school diploma or equivalent, a valid driver’s license and good driving record, and the ability to work independently and professionally with a diverse population. Previous vehicle inspection experience is preferred.

Requirements

High school diploma or equivalent.
Valid driver’s license and good driving record.
Ability to learn and understand the function of selected emissions control devices.
Ability to work independently.
Good written and verbal communication skills.
Good time management and team-building skills.
Excellent interpersonal skills.
Commitment to outstanding customer service and satisfaction.
Ability to interact professionally with a diverse population in a variety of situations.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to enter and exit customer vehicles and to stoop, bend, and reach.
Ability to work in extreme weather conditions.

Nice To Haves

Previous vehicle inspection experience.

Responsibilities

Assist the station manager with the overall direction, coordination, and operation of the vehicle emissions testing station.
Manage and coordinate station operations in the station manager’s absence.
Assist with the station remitter program, including securing certificate inventory, processing debit, credit, void, and refund transactions, training staff on the remitter application and payment terminal, and reconciling funds.
Assist with station voucher activity and ensure funds are accounted for and properly reconciled.
Lead, schedule, assign, and direct staff work to meet performance standards and contract requirements.
Select, coach, train, and manage team performance; provide constructive feedback and counseling; document performance; and conduct new-hire and annual reviews within established timeframes.
Promote a work environment that supports employee morale and productivity, and enforce the program dress code.
Assist the station manager in meeting overt auditing requirements.
Perform applicable vehicle waiver inspections and grant waivers in accordance with IEPA guidelines.
Perform emissions testing during busy periods to help reduce wait times.
Maintain testing equipment and report problems to technical support as needed.
Ensure customer complaints and damage claims are documented and appropriately resolved when the station manager is absent.
Ensure compliance with safety requirements and incident and accident reporting procedures; investigate incidents and submit required paperwork promptly.
Coordinate general facility maintenance, including cleaning, snow shoveling, and other basic janitorial tasks.
Travel to other stations as needed to provide management and staffing support.
Perform other duties as assigned by the station manager.