Station Manager

PrimeFlight Aviation Services•Monterey, CA

22h

About The Position

The Station Manager oversees all operations at a specific airport station. The role manages staff, coordinates with airlines, ensures compliance with federal and local regulations, and maintains high customer-service standards. It also includes budget management, operational planning, and implementing policies and procedures to improve efficiency and safety. The Station Manager serves as the primary liaison with airport authorities, supporting negotiations and collaboration for smooth airport operations. Strong leadership and problem-solving skills, as well as the ability to work under pressure, are important to ensuring the station operates successfully and profitably. The position requires flexibility to work various shifts, including nights, weekends, and holidays. The work is generally sedentary, with long periods of sitting, and may involve lifting up to 25 pounds, responding to spoken voices and audible alarms, and repetitive arm, wrist, hand, or finger motions. Specific vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment.
Must hold a valid driver's license.
Must communicate effectively in English, including reading, writing, and speaking.
At least 7 years of experience in airport operations or a related field.
Proven experience in a managerial or supervisory role.
Excellent communication and negotiation abilities.
Knowledge of airport operational procedures and regulatory requirements.
Ability to work in a fast-paced and dynamic environment.
Ability to access and interpret printed and electronic information using devices such as iPads/tablets, computers, and mobile devices.
Ability to communicate effectively with colleagues and clients in person and electronically.
Must pass a background check and drug screen.
Must be eligible to acquire required credentials and clearances, as applicable, including FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Must be flexible to work various shifts, including nights, weekends, and holidays.
Ability to lift up to 25 pounds.
Ability to hear and respond to spoken voices and audible alarms.
Ability to perform tasks involving repetitive motions of the arms, wrists, hands, or fingers.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Oversee day-to-day airport station operations to ensure smooth and efficient functioning.
Lead and manage supervisors, agents, and support staff to deliver service to passengers and clients.
Develop and implement station policies, procedures, and standards.
Monitor station performance metrics, including on-time performance, customer satisfaction, and financial targets.
Coordinate with airline partners and airport authorities to provide services, resolve issues, and optimize station resources.
Conduct staff meetings and training sessions.
Promote safety, comply with safety regulations, and conduct safety audits and inspections.
Manage staffing levels, schedules, and assignments to meet service demands and control labor costs.
Handle customer inquiries, complaints, and escalations and seek prompt resolution.
Implement quality-control measures to maintain service standards and accuracy.
Manage the station budget, expense control, cost analysis, and revenue optimization.
Coordinate equipment maintenance, repairs, and replacement to minimize downtime.
Ensure compliance with security protocols and report security incidents or breaches.
Maintain relationships with vendors and suppliers to secure necessary resources.
Implement environmental sustainability initiatives to minimize the station's carbon footprint.
Prepare regular reports and updates for senior management, highlighting performance and recommending improvements.
Plan and execute station-wide events and promotions to enhance passenger experience and loyalty.
Stay informed about aviation-services industry trends, market developments, and emerging technologies.
Manage station inventory and procurement of supplies, equipment, and uniforms.
Pursue continuous improvement and opportunities for operational enhancements and cost savings.
Perform additional duties as assigned by management.