Assistant Station Manager - Naperville

Opus Inspection•Naperville, IL

1d•Onsite

About The Position

The Assistant Station Manager assists the station manager with the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures, and applicable laws. The role supports station operations, staff management, customer service, remitter transactions and reconciliation, emissions testing, safety compliance, and facility maintenance. It may require travel to other stations to provide management and staffing support.

Requirements

High school diploma or equivalent.
Valid driver’s license and good driving record.
Ability to learn and understand the function of selected emissions control devices.
Ability to work independently.
Good written and verbal communication skills.
Good time management and team-building skills.
Excellent interpersonal skills.
Commitment to outstanding customer service and satisfaction.
Ability to interact professionally with a diverse population in a variety of situations.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to enter and exit customer vehicles and stoop, bend, and reach.
Ability to work in extreme weather conditions.

Nice To Haves

Previous vehicle inspection experience.

Responsibilities

Assist with the overall operation of the testing facility and coordinate station operations in the station manager’s absence.
Manage the station remitter program, including securing certificate inventory, processing debit, credit, void, and refund transactions, and reconciling funds.
Train staff on the station remitter program, remitter application, and payment processing terminal.
Lead and manage station staff, including scheduling and assigning work, coaching and training employees, managing performance, providing feedback, and conducting performance reviews.
Maintain a working environment that supports employee morale and productivity and enforce the program dress code.
Assist the station manager in meeting the overt auditing requirement.
Perform waiver inspections on applicable vehicles and grant waivers according to IEPA guidelines.
Perform emissions testing during busy periods to help mitigate wait times.
Maintain testing equipment and report problems to technical support as needed.
Ensure customer complaints and damage claims are documented and appropriately resolved in the station manager’s absence.
Ensure compliance with safety requirements and incident and accident reporting procedures; investigate incidents and submit required paperwork.
Coordinate general facility maintenance, including cleaning, snow shoveling, and basic janitorial tasks.
Travel to other stations as needed to provide management and staffing support.
Perform other duties as assigned by the station manager.