Assistant Spa Manager at MassageLuXe Irvine

MassageLuXe Irvine•Tustin, CA

7d•$21 - $24•Onsite

About The Position

MassageLuXe Irvine is looking for an energetic, dependable, and sales-driven Assistant Spa Manager to join our leadership team. We are looking for someone who genuinely enjoys working with people, knows how to lead and motivate a team, and understands that sales and exceptional customer service go hand-in-hand. This is a hands-on management position. Our Assistant Spa Manager works alongside the Spa Manager and Owner to help oversee daily operations, support and develop our team, grow membership sales, and ensure every guest receives an exceptional experience.

Requirements

Previous management or leadership experience
Strong sales experience; membership-based sales is a plus
Comfortable personally selling AND coaching a team to sell
Excellent customer service and communication skills
Confident, professional, positive, and dependable
Strong organizational and multitasking skills
Comfortable providing both positive coaching and employee accountability
Ability to problem-solve and take initiative without needing constant direction
Spa, wellness, hospitality, fitness, beauty, retail, or membership-based business experience is preferred
Basic computer and administrative skills
Interest in massage, skincare, health, and wellness
Flexible availability, including days, evenings, weekends, and some holidays

Nice To Haves

You may be a great fit if you are someone who enjoys being part of the action rather than managing from the sidelines. You are comfortable talking with guests, making membership recommendations, supporting your team, solving problems, and stepping in wherever needed.
We're looking for a leader who can be warm and encouraging while still maintaining standards and accountability.
If you are motivated by helping a team grow, providing an outstanding guest experience, and achieving sales goals, we'd love to hear from you.

Responsibilities

Help oversee the day-to-day operations of the spa
Actively sell memberships and help achieve monthly sales goals
Coach and motivate Front Desk staff to improve membership sales and conversions
Lead by example in customer service, professionalism, attendance, and performance
Assist with hiring, onboarding, training, coaching, and employee development
Help manage employee schedules and daily staffing needs
Handle guest questions, concerns, and service recovery professionally
Monitor appointment books and help maximize provider schedules
Assist with inventory, deposits, daily tasks, reporting, and other administrative responsibilities
Help maintain a clean, organized, professional, and welcoming spa environment
Support local marketing, promotions, community outreach, and business-building opportunities
Work closely with the Spa Manager and Owner to improve revenue, client retention, memberships, and overall spa performance