Assistant Spa Manager - Operations

Hand & Stone • New City, NY

2d • Onsite

About The Position

At Hand and Stone, opportunity knocks. We are currently seeking an energetic and reliable Assistant Spa Manager to help us run our operation in New City in Rockland County! This position is designed for people who are interested in learning about the wellness industry and growing in their career. Our ideal candidate will have a minimum of 2 years of sales and customer service experience. As the Assistant Spa Manager, you will assist in the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Assistant Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Requirements

• Minimum of 2 years of sales and customer service experience
• Great personality and excellent interpersonal skills
• Genius in sales and marketing
• Dynamic leader who can manage a diverse staff
• Great communication skills and connect well with staff and stakeholders
• Excellent organizer
• Empathic individual

Nice To Haves

• Spa experience is a plus, but not required!

Responsibilities

• Support the day-to-day operations of the spa
• Lead, coach and support the sales associates and service providers
• Ensure exceptional client service and smooth daily workflows
• Manage inventory, supplies, and facility standards
• Assist with scheduling, staffing, and training
• Resolve client concerns professionally and efficiently
• Help maintain compliance with company policies and procedures

Benefits

• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts on services and products
• Career growth and leadership development
• Competitive compensation
• Performance-based bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed