Service Manager – Pool & Spa Operations

St. Cyr Pool & Spa • Hampstead, NH

1d • $60,000 - $75,000 • Onsite

About The Position

St. Cyr Pool & Spa is looking for a hands-on, people-smart Service Manager to take ownership of day-to-day operations at our Hampstead, NH location. You’ll be responsible for managing a tight crew of field techs, ensuring jobs get done right, customers stay happy, and the schedule runs smoothly—especially during peak season. We’re growing fast, and this role is a critical leadership position with room to grow as we scale across New England.

Requirements

• 2+ years managing field teams in a service/trades business (HVAC, plumbing, pools, etc.)
• Strong communicator—on the phone, in Slack, and in-person
• Highly organized with a proactive mindset
• Comfortable holding techs accountable with fairness and clarity
• Calm under pressure—especially in-season when the phones won’t stop
• Able to think in systems and spot recurring issues or patterns

Nice To Haves

• Familiarity with pool equipment or experience in pool service

Responsibilities

• Lead and manage a team of 3–6+ pool/spa technicians
• Monitor job progress throughout the day via phone, Slack, and ServiceTitan
• Review completed jobs for quality, accuracy, and follow-up needs
• Collaborate with dispatch to build smart, efficient schedules
• Jump on customer calls when needed to resolve issues or de-escalate complaints
• Maintain daily accountability: on-time starts, truck prep, job readiness
• Partner with the warehouse manager to ensure techs have what they need
• Run weekly reports to spot issues, track KPIs, and plan improvements
• Enforce company standards and operating procedures
• Report directly to senior leadership with insights and solutions

Benefits

• Health & Dental Insurance
• 401k with Company Match
• PTO + Paid Holidays
• Growth opportunity within a regional service organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed