Future Assistant Spa Director

Vegas/Uncommons•Las Vegas, NV

9d•Onsite

About The Position

At Heights Wellness Retreats, we believe that wellness is not a luxury-it’s a lifestyle. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof. We're seeking a proactive, passionate, and detail-driven Assistant Retreat Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise: Join a Retreat that’s Redefining Wellness! This is a place where your skills are valued, your career is nurtured, and your well being matters. When you join Heights Wellness Retreat, you are not just accepting a position. You are joining a purpose driven community built on self care, professional growth, and the belief that when you take care of yourself, you can better care for others. This is where your career in wellness can grow. Let us help you rise.

Requirements

Minimum one year of experience in membership sales.
Excellent at guest communication

Nice To Haves

Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
Working knowledge of Zenoti or similar spa management software is preferred.
Familiarity with operating standards in a branded or franchise environment is preferred.

Responsibilities

Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
Promote the therapeutic and wellness benefits of massage and skincare therapy.
Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
Foster meaningful connections that empower guests on their wellness paths.
Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
Assist with recruitment, hiring, training, and developing and retaining team members.
Facilitate front desk associate training and coaching with role-playing to support membership sales.
Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
Serve as the Spa Director's right hand and act as a trusted partner, bringing a proactive, self-starter mindset to everything you do. You don't wait to be told — you anticipate needs, take initiative, and move with purpose. While open to direction and guidance, you thrive when given ownership and act decisively without needing to be prompted.