Assistant Site Manager
About The Position
The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly, develop team members, deliver a strong guest experience, solve problems in real time, and uphold operating standards. The role is presented as a development path toward becoming a Site Manager. The position involves supporting team onboarding, guidance, scheduling, and development; welcoming customers, explaining services and promotions, resolving concerns, and promoting memberships; supporting equipment checks, safety, cleaning, maintenance, and inventory; assisting with sales goals and marketing initiatives; and identifying and addressing operational challenges. The work takes place in a fast-paced, physically active, outdoor environment.
Requirements
- Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
- Experience leading people and holding a team to a standard.
- Ability to take ownership of outcomes and drive results.
- Problem-solving ability, including diagnosing issues, making decisions confidently, and following through.
- Ability to develop and support team members.
- Comfort working in a fast-paced, physically active, outdoor environment.
Nice To Haves
- Prior management or supervisory experience.
Responsibilities
- Assist with onboarding team members and explain company values, site procedures, and role expectations.
- Guide and support team members, help identify training needs, and coordinate development opportunities.
- Support scheduling and shift management to maintain adequate staffing and a fair workload.
- Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
- Greet customers and help ensure they feel welcomed and valued.
- Answer questions about services, membership options, and promotions.
- Address customer concerns promptly and escalate them to the Site Leader when necessary.
- Promote unlimited wash memberships and other services, and assist with upselling to support sales goals.
- Monitor the site for opportunities to improve customer experience and share feedback with the Site Leader.
- Check equipment daily, report issues to the Site Leader, and support site safety protocols and safe work practices.
- Assist with routine cleaning and maintenance to uphold quality standards.
- Monitor supply inventory and communicate restocking needs to the Site Leader.
- Support site promotions and marketing initiatives, track sales activity, and provide feedback on revenue opportunities.
- Identify operational issues, suggest practical improvements, make timely decisions, and collaborate with team members to maintain smooth operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
