Assistant Site Manager - Vineland (NJ0403)
About The Position
ModWash is seeking an Assistant Site Manager to support the daily operations of a car wash location and assist the general manager with site and team responsibilities. The role helps drive membership sales, delivers an outstanding guest experience, and promotes the ModWash brand. Team members educate customers about membership savings and packages so guests can choose the option that best suits their needs. The position includes customer service and sales, site opening and closing responsibilities, equipment upkeep and troubleshooting, team oversight and coaching, chemical inventory management, administrative work, and ensuring compliance with company policies and legal requirements. The role requires working outdoors in all weather conditions and being mobile and engaged with employees and customers throughout the site.
Requirements
- Passion for serving others.
- Strong customer service skills.
- At least 2 years of experience in a leadership role.
- Outgoing, energetic personality with excellent communication skills.
- Strong interpersonal skills.
- Ability to motivate and encourage teammates in a fast-paced environment.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to work outdoors in all weather conditions and seasons.
- Ability to stand for extended periods or the entire work shift.
- Physical ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 25 pounds.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Ability to safely climb and maneuver a 25-foot ladder.
- Ability to respond quickly to sounds and move safely over uneven terrain and in confined spaces.
- Ability to see clearly and respond to dangerous situations.
- Ability to remain mobile and engaged with team members and customers at the pay station, tunnel entrance, and vacuum lot.
Nice To Haves
- Previous sales experience.
Responsibilities
- Deliver excellent customer service and greet customers with a friendly attitude.
- Present and sell ModWash packages and explain the benefits of unlimited wash memberships.
- Guide guests through package and membership options safely.
- Engage with customers before and after their wash to ensure satisfaction.
- Collaborate with and encourage the team to meet sales goals.
- Perform site opening and closing responsibilities when scheduled.
- Maintain site service standards.
- Maintain on-site equipment and troubleshoot issues when needed.
- Help oversee employee productivity, breaks, and safety.
- Continuously seek ways to improve the business.
- Assist with attracting, recruiting, developing, and managing employees.
- Manage chemical inventory, usage, and costs.
- Train and motivate the team to enroll new members.
- Perform administrative duties, which may include performance-management documentation, team calls, terminations, employee relations, and promotions.
- Ensure compliance with legal requirements and company policies and procedures.
- Keep facilities clean and presentable.
Benefits
- Base pay plus commission for the top three membership plans sold.
- Paid training and coaching.
- Free employee car washes.
- Fun, team-oriented work environment.
- Career advancement opportunities.
- 401(k) match.
- Medical, dental, and vision insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
