Assistant Site Manager

Whistle Express Car Wash•Woodruff, SC

20h

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role focuses on developing and supporting the team, delivering a positive guest experience, solving problems in real time, and maintaining operational standards. It is described as a development path toward becoming a Site Manager; many Whistle Express Site Managers previously held this role. The position involves supporting onboarding, training, scheduling, and team culture; welcoming customers and helping with questions and concerns; supporting daily equipment checks, safety, cleaning, maintenance, and inventory; promoting memberships and services; and identifying operational issues and practical improvements. The successful candidate develops people, takes ownership of outcomes, makes confident decisions, and is comfortable in a fast-paced, physically active outdoor environment.

Requirements

Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
Experience leading people and holding a team to standards.
Ability to take ownership of outcomes and drive results.
Strong problem-solving, decision-making, and follow-through skills.
Ability to develop and support team members.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist in onboarding new team members and explaining company values, site procedures, and role expectations.
Guide and support team members, identify training needs, and coordinate development opportunities.
Support scheduling and shift management to ensure adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Greet customers and answer questions about services, memberships, and promotions.
Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement, retention, and sales goals.
Monitor customer experience and provide improvement feedback or suggestions to the Site Leader.
Check equipment daily and report issues to the Site Leader.
Follow safety protocols and help team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges and suggest improvements to daily operations.
Assist with upselling services or products and implementing site promotions and marketing initiatives.
Track sales activity and provide feedback on opportunities to increase revenue.
Make timely decisions, collaborate with team members, and address operational issues to keep site performance on track.