Assistant Site Manager

Whistle Express Car Wash•Jasper, IN

10d

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role focuses on developing and supporting the team, delivering a strong guest experience, solving problems in real time, and maintaining site standards. It is described as a development path toward Site Manager, with many Whistle Express Site Managers having advanced from this role. The Assistant Site Manager supports team onboarding, training, scheduling, and shift management; welcomes customers, answers questions, resolves concerns, and promotes memberships and services; and helps maintain equipment, safety, cleanliness, inventory, and operational standards. The role also supports sales initiatives, tracks sales activity, identifies operational challenges, and makes practical decisions to minimize disruptions. The work takes place in a fast-paced, physically active, outdoor environment.

Requirements

Prior management or supervisory experience is preferred.
Experience leading people and holding a team to standards.
Ability to take ownership of outcomes and drive results.
Problem-solving ability, including diagnosing issues quickly, making confident decisions, and following through.
Ability to develop and support other people.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.
A demonstrated track record of ownership; a specific management title is not required.

Responsibilities

Assist in onboarding team members and explaining company values, site procedures, and role expectations.
Guide and support team members, identify training needs, and coordinate development opportunities.
Support scheduling and shift management to ensure adequate staffing and fair workloads.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Greet customers and help them feel welcomed and valued.
Answer customer questions about services, memberships, and promotions.
Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement, retention, and sales goals.
Monitor the site for opportunities to improve customer experience and share feedback with the Site Leader.
Check equipment daily, report issues, and support site safety protocols and safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges and suggest improvements to maintain smooth daily operations.
Assist with upselling services or products and implementing site promotions and marketing initiatives.
Track sales activity and provide the Site Leader with feedback on revenue opportunities.
Make timely, informed decisions and collaborate with team members to address challenges and improve site performance.