Assistant Showroom Manager

Lovesac Company•Fresno, CA

11d

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture and aims to help people live more comfortably. The Assistant Showroom Manager connects with customers, helps them choose products suited to their lifestyles and spaces, and supports and inspires a high-performing sales team. The role calls for an approachable, positive, self-starting person who builds customer relationships and thrives in a fast-paced, customer-first environment. The Assistant Showroom Manager leads by example in sales and customer experience, supports team performance and store operations, and represents Lovesac’s values. Responsibilities include guiding customers through the sales process from discovery to follow-up and closing, helping the team uphold selling standards, and supporting daily operations such as opening and closing, inventory, visual standards, and promotions. The position regularly involves working during high-traffic selling periods, including weekends, holidays, and nights, and may require travel to local stores, vendors, or meetings. The position requires extended standing and walking, furniture assembly on the sales floor, and moving furniture weighing up to 75 pounds. Lovesac offers benefits including health coverage, retirement matching, paid time off, paid holidays, bonuses, and other financial, physical, social, and emotional well-being programs. Associates may receive up to 125 hours of paid time off in the fiscal calendar year and overtime pay for hours worked over 40 in a workweek.

Requirements

Must be at least 18 years old.
At least 1 year of experience in a retail management or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Must be able to travel as required by the Company using various forms of transportation.
Excellent judgment, integrity, and trustworthiness in financial transactions and handling sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium-to-large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers energetically, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build genuine customer connections that encourage loyalty, repeat business, and brand advocacy.
Manage the customer journey from uncovering needs through service and relationship-building.
Demonstrate product knowledge, lead brand tours, educate customers, and close sales.
Meet and exceed sales goals and key performance indicators through sound judgment and disciplined execution.
Guide the team, reinforce selling standards, and help keep the sales floor running smoothly.
Contribute to an inclusive and respectful environment for customers and teammates.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Uphold brand standards, safety requirements, and policies while protecting the business.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Take on additional priorities and special projects as needed.
Travel as required to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life and accidental death and dismemberment (ADD) coverage
Short-term disability (STD) and long-term disability (LTD) coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc behavioral health through medical coverage
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a workweek
Eight paid company-recognized holidays
Holiday pay at 1.5 times the regular rate for hours worked on company-recognized holidays