Assistant Shift Manager - Slots

Wynn Resorts•Las Vegas, NV

About The Position

The Slot Assistant Shift Manager leads and manages the slot operations division. The role includes guiding and developing the Slot Operations Team, overseeing guest service and operational processes, and ensuring accurate accountability and compliance. The position also coordinates staffing, floor maintenance, inventory, employee records, and interdepartmental projects. The role reports to the Slot Shift Manager.

Requirements

At least three years of experience in casino slot operations; one year in a supervisory or leadership role in a high-volume gaming environment is preferred.
Comprehensive knowledge of slot machine operations, slot accounting procedures, jackpot processing, and applicable gaming regulations.
Ability to lead, motivate, and develop a diverse team while maintaining a positive and professional work environment.
Strong understanding of guest service principles and a commitment to exceptional luxury hospitality experiences.
Ability to resolve guest concerns and operational challenges quickly, professionally, and with sound judgment.
Excellent verbal and written communication skills and ability to interact effectively with guests, employees, and management.
Ability to analyze operational data, identify trends, and implement solutions that improve guest satisfaction and operational efficiency.
Experience monitoring gaming activity for compliance with company policies, Nevada Gaming Control Board regulations, and internal controls.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Proficiency in casino management systems, slot management software, Microsoft Office applications, and related technology platforms.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Availability to work varied schedules, including days, evenings, overnight shifts, weekends, and holidays.
Must possess or be able to obtain and maintain required Nevada Gaming registrations, work cards, and certifications.
High school diploma or equivalent required.

Nice To Haves

At least one year in a supervisory or leadership role in a high-volume gaming environment.
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Experience in a luxury resort or Forbes Travel Guide-rated property.
Previous experience managing large teams in a high-volume integrated resort or casino environment.
Knowledge of slot performance analytics, player development, and revenue optimization strategies.
Bilingual communication skills.

Responsibilities

Provide leadership and guidance to the Slot Operations Team.
Preside over pre-shift meetings.
Manage departmental scheduling requirements.
Provide ongoing skills development, coaching, and training for operations staff.
Maintain coin and currency accountability on the floor.
Provide the highest levels of guest service.
Manage and ensure accountability for Regulation 6A documents and accurate filings.
Develop and implement the floor Buy process.
Interview and hire slot staff.
Develop and maintain a pool of potential staff applicants.
Manage projects involving floor technicians, engineering, and other teams.
Oversee the slot floor repair and maintenance program.
Promote interdepartmental cooperation and communication.
Control inventory and coordinate scheduling, ordering, and stocking of office supplies, forms, and floor equipment for staff.
Manage employee personnel files and actions, including commendations, discipline, and performance evaluations.