Assistant Service Manager

FleetPride•Leola, PA

About The Position

The Assistant Service Manager coordinates production technicians and oversees the shop’s daily operations. The role interacts with service customers, documents incoming repair work, and ensures customer orders are completed and recorded. It also performs supervisory, technician-training, and customer-service functions under the direction of the Service Manager.

Requirements

High school diploma or GED.
At least 5 years of general service shop experience.
Demonstrated ability to lead others, supervise, and provide training.

Nice To Haves

Post-secondary education or coursework.

Responsibilities

Review work during the process and at completion to ensure it is performed effectively and efficiently.
Plan work schedules and assign duties to maintain adequate staffing and respond to changing workloads.
Assist with employee problems and recommend shop personnel actions to the Service Manager as needed.
Communicate regularly with the Service Manager about daily operations and ensure quality is maintained.
Record all jobs on the service log and keep the log up to date.
Ensure each job and operation is entered on a repair order before work begins.
Prepare estimates for shop jobs and check payment methods and credit limits; notify the Service Manager when payment arrangements may be needed and do not begin work until those arrangements are approved.
Calculate and record allowed labor hours for all operations on repair orders before assigning work to production employees.
Examine vehicles to determine the extent of damage or malfunctions and ensure repair write-ups accurately describe the work for technicians.
Test-drive and inspect vehicles after repairs to confirm reported repair needs have been addressed.
Train new service shop employees on vehicle repair procedures and company policies.
Maintain a clean and organized workspace.
Contact customers when appropriate to generate additional orders.
Close all invoices daily and provide the Service Manager with hard copies.
Immediately advise the Service Manager of customer complaints and participate in resolving them as directed.
Contact customers about delays, follow up with technicians to support timely completion, and keep customers updated on progress and revised estimated completion times.