Assistant Service Manager

Pep Boys•Metairie, LA

6h•$19 - $24

About The Position

The Assistant Service Manager supports the service and tire team under the direction of the Store Manager of Service. The role helps drive sales across service labor, parts, tires, and fleet business, while supporting customers and management to keep repair operations organized, efficient, and productive according to company standards. The position assists with customer care, work orders, register transactions, facility maintenance, merchandising, and tire stocking. It helps train and coach service-selling associates, monitor shop workflow and productivity, maintain a safe and orderly shop, and support compliance with company policies and applicable laws. When management is absent, the Assistant Service Manager serves as the primary supervisor for store staff and coordinates operational activities. The role is also a key holder responsible for opening and closing duties.

Requirements

High school diploma or equivalent.
One year of experience in an automotive service environment.
Valid driver's license.
Basic knowledge of mathematical concepts, including the ability to calculate commissions and discounts.
Previous experience as a work lead or supervisor.
Ability to exercise judgment and work independently.
Strong customer service skills and ability to handle difficult customer situations.
Comfort using upselling techniques.
Strong cash-handling skills, including experience with POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy, and follow-through.
Ability to work days, nights, holidays, and weekends.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods, reach overhead and below the knees, and squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, including small print; and safely operate a motor vehicle.

Nice To Haves

One year of automotive service sales experience.

Responsibilities

Assist with customer care, work orders, register support, facility maintenance, merchandising, and tire-related stocking.
Ensure service equipment is in proper working order and housekeeping standards are followed.
Follow policies and procedures for point-of-sale transactions, inventory integrity, reverse logistics, cash, credit, checks, refunds, returns, parts procurement, and vendor payments.
Work with the management team to address customer service issues, complaints, and business opportunities.
Drive service center sales goals through customer engagement and by observing and coaching advisors.
Assist the Store Manager of Service with training and coaching associates on the Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and store systems.
Perform CVIs and other service-related tasks as qualified and directed.
Monitor shop productivity, workflow, and procedures, emphasizing efficiency, thoroughness, and safety.
Support day-to-day back-shop operations, including monitoring completion of CVIs through associate observations.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies.
Communicate effectively with store associates, management, and customers.
Act as the primary supervisor and coordinate operational activities when management is absent.
Perform key-holder, opening, and closing responsibilities.
Maintain an organized and neat shop.
Follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.