Assistant Service Manager

McCarthy Tire Service•Allentown, PA

About The Position

The Assistant Service Manager at McCarthy Tire Service supports daily operations at a commercial tire service location. The role oversees technicians and service flow, supports high customer satisfaction, maintains efficient shop operations, and contributes to overall store performance. It is a hands-on position requiring leadership, technical tire knowledge, and a customer-focused approach in a fast-paced commercial service environment. The Assistant Service Manager assigns and manages service work, supervises technicians and support staff, delivers customer service, and ensures work meets safety, quality, and customer standards. The role also oversees shop workflow, equipment, cleanliness, organization, and inventory; supports store leadership with operational decisions; coordinates with sales teams; and tracks performance metrics. The position involves physical shop work, including lifting heavy tires, and may require occasional overtime.

Requirements

Experience in tire service, automotive work, or commercial vehicle repair.
Strong leadership, communication, and customer service skills.
Ability to stay organized, attend to detail, and multitask in a high-volume environment.
Effective problem-solving and decision-making abilities.
High school diploma or equivalent; technical training or relevant experience may substitute for formal education.
Valid driver’s license with a clean driving record.
Ability to lift heavy tires and work in a physical shop environment.
Flexibility for occasional overtime.
Must be authorized to work in the United States.

Nice To Haves

Supervisory or management experience in a tire shop, auto service center, or fleet environment.
Working knowledge of commercial tires, retreading, mounting and repair, alignments, basic mechanical services, and fleet tire management.

Responsibilities

Assign and manage daily service work for commercial tire technicians, mobile units, and shop staff to ensure timely, accurate completion.
Supervise tire technicians and support staff, including scheduling, training, performance coaching, discipline, and motivation.
Provide customer service from vehicle intake through completion and follow-up; recommend appropriate tire products and services and promptly resolve concerns.
Ensure work meets safety standards, company quality guidelines, and customer expectations while minimizing fleet downtime.
Oversee shop workflow, equipment maintenance, cleanliness, organization, and inventory control.
Assist store leadership with daily operations, overtime control, inventory management, and operational decision-making.
Coordinate with sales teams on commercial fleet accounts, roadside assistance, and service upselling opportunities.
Track service times, customer satisfaction, and technician productivity to support sales and profitability goals.
Promote a safe, team-oriented workplace in compliance with company policies, OSHA regulations, and industry best practices.