Assistant Service Manager, Seattle

Lucid Motors•Seattle, WA

About The Position

Lucid is seeking an Assistant Service Manager to assist with the day-to-day operations of its Seattle Service Center. The role oversees and develops a team that includes advisors, technicians, service assistants, and parts staff, while supporting the service manager and setting an example of leadership and continuous improvement. The Assistant Service Manager ensures work orders are detailed, complete, and properly filled out, and monitors the flow of work to support an excellent customer experience. The position also contributes to employee development, service quality, operational compliance, timely vehicle repairs, and effective resolution of customer, employee, and safety concerns.

Requirements

At least 5 years of varied automotive service experience, including measuring performance and holding teams accountable for KPIs such as Customer Satisfaction Index, repair completion time, days down, and PDI completion or turnaround time.
Experience managing a team of technicians, including selection, development, performance management, engagement, and training.
Ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable record of excellence in customer service.
Exceptional organization and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills.
Ability to help build a team from the ground up.
Ability to analyze and interpret internal reports.
Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

Associate degree or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and electric vehicle powertrains.
Startup experience or experience in a fast-paced environment.
Previous OEM-specific EV experience and training.
ASE certifications.
EPA 609 certification.

Responsibilities

Manage and develop service team members and day-to-day service business, including customer interactions, reporting, and repairs.
Evaluate employee performance and provide consistent feedback to drive results.
Select, train, and develop employees, and ensure positions are filled in a timely manner.
Support, implement, and follow up on training.
Ensure the team provides an exceptional customer experience and builds lasting professional relationships with clients and vendors.
Manage team members’ timecards and schedules.
Address client concerns and complaints quickly and professionally.
Maintain knowledge of applicable industry standards, regulations, and restrictions, and ensure department compliance.
Delegate and direct service tasks as directed by the service manager, ensuring client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development.
Perform quality control checks on vehicles after repairs are completed.
Develop a thorough understanding of Lucid Motors’ mission and the contribution of the Service Manager role.
Assist with or perform administrative tasks.
Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
Assist with vehicle repairs as needed.
Travel as needed.