Assistant Service Manager, Seattle

Lucid Motors • Seattle, WA

1d

About The Position

The Assistant Service Manager assists the Service Manager with the day-to-day operations of a Lucid Service Center, managing advisors, technicians, service assistants, and parts staff. The role provides leadership, encourages continuous improvement, ensures work orders are detailed and complete, and monitors workflow to help deliver an exceptional customer experience. It also includes overseeing service-team performance and development, ensuring compliance and quality, and helping vehicles be repaired and returned on time.

Requirements

• At least 5 years of varied automotive service experience, including measuring and holding a team accountable for KPIs such as CSI, repair completion time, days down, and PDI completion/turnaround time.
• Experience managing technicians, including selection, development, performance management, engagement, and training.
• Ability to collaborate, motivate, and lead individuals, groups, and vendors.
• Verifiable track record of excellence in customer service.
• Willingness to assist with repairs as needed.
• Strong organizational skills and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills.
• Ability to help build a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Ability to travel as needed.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• AA/BS in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.
• Previous OEM-specific EV experience and training.
• ASE Certifications.
• EPA 609 Certification.

Responsibilities

• Manage and develop Service Team members and day-to-day service business, including customer interactions, reporting, and repairs.
• Evaluate employee performance and provide consistent feedback to drive results.
• Select, train, and develop employees, and ensure positions are filled in a timely manner.
• Support, implement, and follow up on training.
• Ensure the team provides a high level of customer experience and builds professional relationships with clients and vendors.
• Manage service-center team members’ timecards and schedules.
• Address client concerns and complaints promptly and professionally.
• Maintain knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
• Delegate and direct service tasks as directed by the Service Manager, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance, ongoing training, and development.
• Perform quality-control checks on vehicles after repairs are completed.
• Understand Lucid Motors’ mission and the contribution of the Service Manager role.
• Assist with or perform administrative tasks.
• Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program and/or discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed