Assistant Service Manager
About The Position
Driven by Dobbs is a multi-market automotive service organization bringing together Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tire sales and comprehensive automotive services, from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, team wellbeing, and community support. The Assistant Service Manager coordinates technicians performing maintenance and repairs on cars, trucks, SUVs, and other vehicles. The role combines leadership and customer service to support efficient shop operations and a positive customer experience. It also involves selling recommended automotive services, supplies, and accessories to meet customer needs and support business performance.
Requirements
- At least 3 years of experience in the automotive repair industry.
- Knowledge of automotive systems.
- Valid driver's license.
- Ability to use tools and equipment for repairing and servicing automotive vehicles; training will be provided.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment and coordinate customer service, sales, and workflow.
- Commitment to safety procedures and proper use of personal protective equipment.
- Strong time management, accountability, prioritization, organization, and problem-solving skills.
- Ability to work effectively with diverse team members and demonstrate a strong work ethic, attention to detail, and customer focus.
- Motivation to meet and exceed sales goals and department targets.
Responsibilities
- Assist in diagnosing vehicle issues and preparing accurate repair estimates.
- Obtain customer approval before performing recommended repairs.
- Inspect and road test repaired vehicles to verify the quality and accuracy of work.
- Maintain inventory of repair parts and equipment, and requisition replacement stock within inventory guidelines.
- Perform general service duties and miscellaneous tasks, including opening and closing the store and stocking tires or supplies.
- Coordinate technicians performing vehicle maintenance and repairs.
- Sell recommended automotive services, supplies, and accessories to customers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
