Assistant Service Manager
About The Position
JX Enterprises is hiring an Assistant Service Manager in Green Bay, Wisconsin. The position supports local service operations by supervising warranty work, ensuring accurate customer-facing documentation and billing, coordinating paperwork and reports, and helping the service team meet service agreements and deadlines. The Assistant Service Manager works with the Service Manager and Human Resources on employee selection, hiring, training, and development, and helps improve service processes and customer satisfaction. The role also involves supervising and mentoring employees and collaborating with team members and leadership to create positive customer experiences. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position requires frequent bending, squatting, kneeling, crawling or lying on the back, reaching, climbing or balancing, lifting up to 75 pounds, pushing or pulling, and working around fumes or airborne particles and vibration.
Requirements
- High school diploma or GED.
- At least 1 year of experience as a Service Advisor.
- Heavy-duty truck experience.
- At least 1 year of lead, supervisory, or management experience or responsibilities.
- Strong technical knowledge.
- Intermediate computer skills.
- Excellent listening and communication skills.
- Leadership ability; self-starter who takes charge and follows through.
- Curious mindset, strong integrity, pioneering spirit, and passion for continuous professional development.
- Ability to meet the stated physical and mental demands of the position, including lifting up to 75 pounds.
Responsibilities
- Supervise warranty operations and ensure warranty documentation is complete for accurate and timely claim processing.
- Ensure work orders are signed and reviewed with customers and jobs are billed properly.
- Meet or exceed service-level agreements and deadlines.
- Deliver customer satisfaction by prioritizing customer needs and resolving issues effectively.
- Work with the Service Manager and Human Resources to select, hire, train, and develop employees.
- Identify opportunities to improve service processes, efficiency, and customer satisfaction.
- Coordinate day-to-day paperwork flow and manage information efficiently.
- Coordinate reports to the Service Manager, providing accurate and timely information for decision-making.
- Supervise and mentor employees and ensure their duties are completed.
- Collaborate with team members and leadership to cultivate positive customer experiences.
- Perform other duties and responsibilities as assigned.
Benefits
- The company describes its compensation package as highly competitive and designed to support health, financial future, and overall well-being.
- Supportive, growth-oriented team environment and opportunities to build a long-term career.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
