Assistant Service Manager

Legend Management Group • Laurel, MD

19d

About The Position

Legend Management Group is hiring an Assistant Service Manager to assist with the overall appearance and maintenance needs of an apartment community. The role supports the Service Manager with apartment turns, general maintenance repairs, HVAC repairs, preventative maintenance, and curb appeal. The Assistant Service Manager reports to the Service Manager and works with service and office teams to address residents’ maintenance needs and maintain the property.

The position is based on an hourly salary range of $28.62–$33.28, depending on experience, with potential for a $5,000 annual bonus. Legend Management Group states that it is a fully COVID-19-vaccinated company with a mandatory vaccination policy.

Legend Management Group manages apartment communities in Maryland and Virginia and has served the area for over 35 years. The company highlights its employee engagement and workplace culture, guided by the values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower. It is an equal opportunity workplace.

Requirements

• High school diploma or equivalent.
• At least 2 years of facilities, residential, or multifamily maintenance experience.
• HVAC and EPA certification (CFC Universal).
• Reliable transportation and a valid driver’s license.
• Ability to exert up to 50 pounds, climb stairs, use ladders, and work in varying weather conditions.

Nice To Haves

• Supervisory experience.

Responsibilities

• Work with the service and office teams to provide exceptional customer service and resolve maintenance issues to residents’ satisfaction.
• Lead by example and model behaviors consistent with the company’s core values.
• Follow up on residents’ apartment service requests and ensure their completion.
• Resolve maintenance issues involving HVAC, electrical systems, plumbing, and appliance repair.
• Manage activity records in the maintenance software system.
• Manage apartment make-ready and turnover processes so units can be leased and new residents can move in.
• Perform preventative maintenance to preserve building value.
• Maintain the appearance and safety of the community through general upkeep, cleanliness, snow removal, and grounds maintenance.
• Help sustain peak operating efficiency for all property components.
• Assist the Service Manager with improvements and services, including the bidding process.
• Assist the Service Manager in maintaining vendor relationships and negotiating pricing.
• Maintain and monitor inventory within budget guidelines.
• Work weekends or evenings and be on call for after-hours emergencies.
• Assist the Service Manager with team schedules, move-in and move-out schedules, and prioritization of service requests.
• Pursue professional development, stay current with industry trends and changes, and attend training.

Benefits

• Great compensation package and bonus plan, including potential for a $5,000 annual bonus.
• 100% employer-paid health insurance.
• Dental and vision insurance.
• Paid holidays, vacation, sick, administrative, and bereavement time off.
• Company-matched 401(k).
• Apartment rent discount.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED