Assistant Service Manager-Ottawa Ford Kia

Home Run Auto Group•Ottawa, IL

About The Position

Ottawa Ford Kia is hiring an Assistant Service Manager. The role involves preparing service estimates and quotes, scheduling appointments, and supporting customers throughout and after vehicle repairs. The successful candidate must provide exceptional customer service and follow-up, work with limited supervision, multitask, and perform effectively in a fast-paced environment. The posting offers flexible weekday hours and Saturdays, with potential pay of $130,000 or more through a salary and bonus structure.

Requirements

  • Ability to work with limited supervision.
  • Ability to multitask and work in a fast-paced environment.
  • Exceptional customer service and follow-up skills.

Responsibilities

  • Generate service order estimates and quotes for customers.
  • Schedule appointments and maintain an organized schedule.
  • Conduct post-repair follow-up and provide customer service.
  • Explain costs and service-time requirements to customers.
  • Educate customers about completed work and cost adjustments.

Benefits

  • Competitive salary and bonus structure, with potential pay of $130,000 or more.
  • Health, dental, and life insurance.
  • Short-term disability insurance.
  • 401(k) with company match.
  • Vacation.
  • Discounts.
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