Assistant Service Manager - Coggin Toyota at The Avenues

Asbury Automotive • Jacksonville, FL

1d • Onsite

About The Position

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. This role involves working with the manufacturer to ensure warranty campaigns, recalls, and updates are completed accurately and in a timely fashion. The Assistant Service Manager actively promotes good morale and relationships among dealership associates, and assists in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization, and time management. They also assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional, and national scores. The Assistant Service Manager acts as a role model for service associates in motivation, organization, customer service, sales, and CSI, and motivates service advisors to provide consistent value for the dealership’s customers. They monitor advisors’ daily productivity, provide feedback, and formulate plans for improvement. Additionally, they assist in ensuring high-quality service repairs and minimizing comebacks by conducting periodic spot checks of completed jobs, and monitor advisors’ interaction with customers on the drive and telephone for effectiveness. The role also involves assisting in forecasting department goals and objectives, working with the Service Manager & Parts Manager for timely parts turnaround, and working with the shop foreman to ensure timely and proper vehicle servicing. The Assistant Service Manager attends manager meetings, conducts service department meetings as directed, and addresses and resolves customer concerns. They also assist in motivating, training, and developing employees.

Requirements

• Strong verbal and written communication is required.
• Must be able to manage in a fast paced work environment.
• Must be able to manage a team, motivate and develop.
• Must have three plus years in an Automotive Service Department.
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager.
• Must be at least eighteen years of age.
• Must have a valid Driver’s License.
• Must be able to pass pre-employment screening (background & drug test).

Nice To Haves

• Experience with CDK or other automotive software is a plus.

Responsibilities

• Assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Work with the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion.
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management.
• Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores.
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI.
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement.
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality.
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness.
• Assist in forecasting goals and objectives for the department and strive to meet them.
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service dept. meetings as directed.
• Address and resolve customer concerns.
• Assist in motivating, training and developing employees.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed