Assistant Service Manager
About The Position
Company Wrench is an expanding dealership seeking an Assistant Service Manager for its West Palm Beach, Florida branch. Reporting to the Service Branch Development Manager, this position helps manage and supervise the functions of the branch service repair shop. In collaboration with the Service Manager, the Assistant Service Manager also assists with supervising service personnel. Company Wrench describes its focus as providing the “Cutting Edge of Customer Service” and supporting employees’ career development through training, education, experience, and professional development.
Requirements
- High school diploma.
- Excellent customer service skills.
- Strong organizational and leadership skills.
- Must be able to pass a drug test and background check.
Nice To Haves
- Diesel, technical, or college degree preferred.
- Three years of experience in heavy, industrial, or over-the-road equipment service operations preferred.
- At least one year of experience dispatching technicians or working as a field service technician preferred.
Responsibilities
- Champion safety.
- Keep customers updated as conditions, timelines, issues, quotes, and parts lead times change or arise.
- Ensure that all services, parts, and fees billed on work orders can be clearly explained and justified.
- Assist in developing and acting on plans to acquire new service work and additional work from existing customers to drive revenue.
- Assist the Service Manager with recruiting, hiring, and training service department employees.
- Manage the work order process from opening through invoicing.
- Schedule technicians with optimal efficiency in mind.
- Provide accurate service work quotes to customers within 48 hours.
- Assist in monitoring and controlling work in progress to limit WIP.
- Ensure manufacturer warranty procedures are followed and understood, including requirements for pictures and documentation.
- Provide direction and leadership to achieve professional technical services.
- Assist with monitoring performance standards and measurements and develop means to do so as necessary.
- Assist the Service Manager in supervising service personnel.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with match.
- Paid time off and vacation.
- Paid birthday and holidays.
- Short- and long-term disability.
- Growth opportunities.
- Paid training.
- Monthly profit-sharing bonus.
- Bonus plan.
- ESOP plan.
- Health and wellness program.
- Discounts on products and services.
- Long-term job security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
