Assistant Service Manager
About The Position
JX Enterprises is hiring an Assistant Service Manager in Green Bay, Wisconsin. This role helps lead the local service team and oversees warranty operations, customer service, service documentation, and day-to-day administrative workflows. The Assistant Service Manager works closely with the Service Manager, Human Resources, employees, and leadership to support employee development, improve service processes, and meet service commitments. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The stated salary range is $68,000 to $100,000 per year, depending on experience. JX Enterprises describes itself as a third-generation, family-owned company with more than 50 years of history, over 30 locations, and more than 1,200 employees. It highlights a supportive, growth-oriented culture and community involvement through the employee-driven JX Gives Back Family Foundation.
Requirements
- High school diploma or GED.
- At least one year of experience as a Service Advisor.
- Heavy-duty truck experience.
- At least one year of lead, supervisor, or management experience or responsibilities.
- Strong technical knowledge.
- Intermediate computer skills.
- Excellent listening and communication skills.
- Leadership ability, initiative, and ability to take charge and follow through.
- Curious mindset, strong integrity, pioneering spirit, and passion for continuous professional development.
- Ability to meet the described physical demands, including lifting up to 75 pounds and frequent bending, squatting, kneeling, crawling or lying on the back, reaching, climbing or balancing, and pushing or pulling.
Responsibilities
- Supervise warranty operations.
- Ensure service warranty documentation is complete for claim processing and warranty submissions are accurate and timely.
- Ensure work orders are signed and reviewed with customers and jobs are billed properly.
- Meet or exceed service level agreements and deadlines.
- Promote customer satisfaction by prioritizing customer needs and resolving issues effectively.
- Work with the Service Manager and Human Resources to select, hire, train, and develop employees.
- Identify opportunities to improve service processes, efficiency, and customer satisfaction.
- Coordinate day-to-day paperwork flow and manage information efficiently.
- Coordinate reports to the Service Manager, providing accurate and timely information for decision-making.
- Supervise and mentor employees and ensure assigned duties are completed.
- Collaborate with team members and leadership to cultivate positive customer experiences.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
