Assistant Service Manager - Dutzow

SYDENSTRICKER NOBBE PARTNERS • Dutzow, MO

7d

About The Position

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. The role assists with scheduling, work order management, technician coordination, and customer communication while helping drive departmental profitability and productivity.

The position may involve occasional field visits to customer locations and is based in a typical dealership environment with exposure to equipment, noise, and shop operations. The role requires the ability to lift up to 50 lbs and perform physical duties as needed.

Requirements

• High School Diploma or equivalent required.
• At least 2 years of experience in a service-related or technician role.
• Strong customer service and communication skills.
• Working knowledge of mechanical, electrical, and hydraulic systems on farm or turf equipment.
• Understanding of work order systems and service management software.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and dealership business systems.
• Ability to lift up to 50 lbs and perform physical duties as needed.

Nice To Haves

• Experience in service operations or technician roles; agriculture or turf equipment experience is a plus.
• Technical degree or certification preferred.
• Previous supervisory experience is a plus.
• Familiarity with service management systems such as John Deere Service Advisor or PFW.

Responsibilities

• Assist in managing service department workflow to ensure timely completion of repairs and service jobs.
• Support preparation and review of service work orders, including documentation, warranty submissions, and parts ordering.
• Communicate with customers about service updates, estimates, and repair timelines.
• Coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist with department scheduling, including shop and field service calls.
• Support warranty and internal claims processes through accurate and timely submissions.
• Ensure compliance with safety and environmental standards.
• Lead or supervise the department in the Service Manager’s absence.
• Promote customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED