Assistant Service Manager - Coggin Honda Jacksonville

Asbury Automotive Group • Jacksonville, FL

1d

About The Position

The Assistant Service Manager/Lane Manager assists the Service Manager in overseeing the service department, including technicians, service advisors, the service call center, valet, detailers, and the service lane. The role supports service operations, employee development, customer satisfaction, repair quality, and achievement of departmental goals. The position also works with the manufacturer and dealership departments to ensure warranty campaigns, recalls, and updates are completed accurately and on time.

Requirements

• At least three years of experience in an automotive service department.
• At least three years of experience as an automotive service writer or assistant service manager.
• At least 18 years of age.
• Valid driver’s license.
• Must pass pre-employment background and drug screening.
• Strong verbal and written communication skills.
• Ability to manage in a fast-paced work environment.
• Ability to manage, motivate, and develop a team.

Nice To Haves

• Experience with CDK or other automotive software.

Responsibilities

• Help oversee service department staff and operations.
• Work with the manufacturer to ensure warranty campaigns, recalls, and updates are completed accurately and in a timely manner.
• Promote good morale and positive relationships among dealership associates.
• Assist in training service staff on customer service, communication, service sales, CSI, work organization, and time management.
• Help maintain manufacturer Customer Satisfaction Index scores at or above Asbury’s specified goals for district, regional, and national scores.
• Act as a role model for service associates in motivation, organization, customer service, sales, and CSI.
• Motivate service advisors to provide consistent value to dealership customers.
• Monitor advisors’ daily productivity, provide feedback, and develop improvement plans.
• Help ensure high-quality service repairs and minimize comebacks by periodically checking completed jobs for thoroughness and quality.
• Monitor advisors’ interactions with customers in the service drive and by telephone.
• Assist in forecasting departmental goals and objectives and work toward meeting them.
• Work with the Service Manager and Parts Manager to ensure timely parts turnaround for internal jobs.
• Work with the shop foreman to ensure customer vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service department meetings as directed.
• Address and resolve customer concerns.
• Assist in motivating, training, and developing employees.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives with paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed