Assistant Service Center Manager

Valvoline Instant Oil Change - Henley Enterprises•Estero, FL

14h

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring an Assistant Service Center Manager as a leadership development opportunity. The role involves building and developing a diverse team, differentiating the customer service experience, and learning the operations of service centers in preparation for advancement into management. The position combines customer service and vehicle maintenance. Duties include oil changes, filter replacements, lubrication, vehicle inspections, basic maintenance, inventory oversight, and maintaining a safe and organized work environment. The role requires following the VIOC SuperPro process and achieving SuperPro certification. Paid on-the-job training is provided. Work takes place indoors and outdoors in varying temperatures, with noise, mechanical and vehicle hazards, chemicals, fumes, and narrow work areas such as catwalks. The job requires moving between service bays, working under and around vehicles, using tools in confined spaces, and lifting or transporting items weighing up to approximately 50 pounds.

Requirements

Positive attitude.
Willingness to learn and work as part of a customer-focused team.
One year of experience as a supervisor, third key, shift leader, or assistant manager and at least six months of automotive experience; or two years of experience as a supervisor, third key, shift leader, or assistant manager in a customer-facing retail establishment.
Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Ability to achieve SuperPro certification.
Reliable transportation.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to work for extended periods with arms overhead and to position oneself to perform services under the hood, around tires, and underneath vehicles.
Ability to ascend and descend stairs, catwalks, or stepstools to retrieve parts or perform services.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance, including tire rotations and fluid-level checks.
Keep track of inventory and ensure supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace vehicle lights and wipers.
Check and add vehicle fluids when necessary.
Inspect or replace engine air filters and cabin air filters.
Add the proper amount of oil based on the vehicle's make and model specifications.
Remove, rotate, lift, and reinstall tires for tire rotation service.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Perform second checks, visually verifying work and using proper callouts to confirm services were completed correctly.
Move between service bays to perform services on multiple vehicles.
Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

Paid on-the-job training.
No late evenings; most locations close by 7 p.m.
Competitive pay of $21.50 per hour.
Earned Wage Access through DailyPay.
Promotion from within; 95% of upper-level management started in an entry-level position.
Safety shoes, uniforms, and personal protective equipment.
Tuition reimbursement.
Employee discount of 50% off most services for up to two vehicles.
Medical, dental, and vision benefits.
401(k) savings plan.