Assistant Service Center Manager - Pueblo, CO

Wings Credit Union•Pueblo, CO

7h•$59,000 - $69,000

About The Position

The Assistant Service Center Manager works closely with the Service Center Manager to oversee daily service center operations. The role focuses on building a positive member experience and maintaining an engaged, motivated staff. Key priorities include coaching and developing employees, conducting performance reviews, supporting service and sales goals, and developing leadership skills in operations management. The position also supports compliance, budgeting, staffing, audits, training, and member service.

Requirements

At least 1 year of experience in financial services or retail delivery.
At least 1 year of staff management or team leadership experience.
Leadership skills.
Professional interpersonal relationship skills.
Knowledge of credit union policies, procedures, and audit requirements.
Analytical thinking ability.
Effective communication skills.
Ability to function in and create a team environment.
Ability to organize, supervise, and delegate effectively.
Ability to develop talent and ensure staff accountability.
Effective time management skills.
Ability to drive engagement.
Ability to independently pursue self-development.

Nice To Haves

Bachelor's degree in Business, Finance, Accounting, or a related field.
Experience using Jack Henry Symitar/Episys.

Responsibilities

Conduct monthly coaching sessions and quarterly performance reviews, and create employee development plans.
Lead staff meetings; assign tasks and responsibilities; monitor performance; provide recognition and feedback; and address performance issues fairly and promptly.
Work with the Service Center Manager to establish service and sales targets, develop strategies, track progress, lead weekly sales meetings, and maintain the member follow-up program.
Oversee training in product knowledge, service techniques, and security procedures; communicate promotional programs; monitor staff training progress; and pursue professional development.
Conduct meetings on operational and regulatory matters and ensure compliance with credit union policies and financial regulations, including Bank Secrecy Act and Consumer Financial Protection Bureau requirements.
Complete regulatory assignments, manage the center budget, maintain staffing levels, conduct cash audits, and perform center audits.
Build positive relationships with members and staff, create weekly production plans, and foster a collaborative team environment.
Understand member needs through consultative conversations, explain products and services, and resolve member complaints and errors.
Develop and implement performance improvement plans when needed, working with HR to ensure consistency across the organization.