Assistant Service Center Manager

GA0013 • Estero, FL

15h

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring an Assistant Service Center Manager to learn service center operations, develop as a leader, and work toward a management role. The position involves building and developing a diverse team and delivering a distinctive customer service experience. The role also performs vehicle maintenance and inspection services, supports inventory and workplace organization, and follows safety procedures. Paid on-the-job training is provided. Most locations close by 7 p.m., and the role has no late evenings. Pay is $21.50 per hour. Benefits may differ by location and terms and conditions may apply.

Requirements

• One year of experience as a supervisor, third key, shift leader, or assistant manager and at least six months of automotive experience; or two years of experience as a supervisor, third key, shift leader, or assistant manager in a customer-facing retail establishment.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Basic computer knowledge or aptitude.
• Attention to detail and ability to follow instructions.
• Problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Reliable transportation.
• Ability to move or transport items up to approximately 50 pounds.
• Ability to work with tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns and questions.
• Perform oil changes, filter replacements, lubrication services, and other vehicle maintenance tasks.
• Inspect vehicles for potential issues and areas requiring attention.
• Perform tire rotations and check fluid levels.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check and add fluids as necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the proper amount of oil based on the vehicle's make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation service.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Conduct second checks, visually verifying and calling out that required services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
• Learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.50 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in an entry-level position
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed