Assistant Service Center Manager

Hughes Exterminators•East Lake-Orient Park, FL

About The Position

The Assistant Service Center Manager oversees all aspects of Service Center operations, including revenue, sales, profit, human resources activities, training, and compliance. The role is committed to providing uncompromised service to customers and Team Members in alignment with the company’s Vision, Mission, and Core Values. The position manages financial and operational processes, supports sales and production goals, maintains staffing and Team Member performance, and ensures compliance with company and government requirements. It also involves physical work in indoor and outdoor environments, including driving, daily physical labor, and working in attics, crawlspaces, and other cramped spaces.

Requirements

Demonstrated leadership abilities.
Effective verbal and written communication skills.
Conflict-resolution skills.
Ability to operate internal applications and software, including Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals.
Proven track record of achieving sales results.
Ability to multitask effectively.
Strong organizational skills.
Basic math skills.
Ability to pass state regulatory agency licensing or certification exams, if required.
Ability to work a minimum 40-hour work week.
Availability after hours, including weekends and holidays.
Current driver’s license in the state where the employee works.
Ability to pass background and drug screening tests upon offer of employment.
Must meet company driving standards.
High school degree or equivalent.

Nice To Haves

Industry experience.
College education.

Responsibilities

Ensure compliance with product labeling, licensing, recurring training requirements, and company policies.
Foster and enforce a consistent safety culture aligned with company core values.
Promote uncompromised customer service among the team.
Resolve customer complaints and issues promptly and professionally.
Create and achieve monthly and quarterly revenue and sales budgets.
Oversee daily expenditures that affect profit.
Manage daily and monthly production goals.
Create a positive sales culture that supports Service Center goals.
Follow company pricing and sales guidelines.
Manage accounts receivable.
Process accounts payable invoices and verify their accuracy.
Manage cash funds, company credit cards, and expense reports.
Assess and negotiate customer warranty claims.
Manage payroll and required human resources activities.
Maintain effective staffing levels by hiring for open positions and forecasting future staffing needs.
Lead performance feedback and reviews.
Explain and train Team Members on compliance, inspection, treatment, materials, and sales procedures.
Conduct routine Team Member check-ins.
Maintain records in accordance with company and government guidelines for Team Members, the Service Center, and customers.
Manage and maintain the fleet, equipment, and material inventory.
Perform other duties as required.