Assistant Service Center Manager
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring an Assistant Service Center Manager. This role offers an opportunity to learn service center operations, develop as a leader, take on greater responsibility, and progress toward a management role. The position involves building and developing a diverse team and delivering a differentiated customer service experience. The role also performs vehicle maintenance services and helps maintain service-center operations, inventory, safety, and cleanliness. The position pays $23.50 per hour. Paid on-the-job training is provided, and most locations close by 7 p.m. Benefits may vary by location and terms and conditions may apply.
Requirements
- Positive attitude.
- Willingness to learn and work as part of a customer-focused team.
- One year of experience as a supervisor, third key, shift leader, or assistant manager and at least six months of automotive experience; alternatively, two years of experience as a supervisor, third key, shift leader, or assistant manager in a customer-facing retail establishment.
- Basic computer knowledge or aptitude.
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Must achieve SuperPro certification.
- Reliable transportation.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to work with tools in tight or hard-to-reach areas.
Responsibilities
- Provide exceptional customer service and address customer concerns and questions.
- Perform oil changes, filter replacements, lubrication services, and additional vehicle services.
- Inspect vehicles for potential issues and areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers; check and add fluids as needed.
- Inspect and replace engine air filters and cabin air filters.
- Add the correct amount of oil based on vehicle specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate chassis and driveline components as needed.
- Perform additional services on cooling systems and transmissions.
- Perform second checks to verify that required services were completed correctly.
- Move between service bays to perform services on multiple vehicles.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
- Build and develop a diverse team.
Benefits
- Paid on-the-job training
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $23.50 per hour
- Earned Wage Access through DailyPay
- Promotion from within; 95% of upper-level management started in an entry-level position
- Safety shoes, uniforms, and personal protective equipment
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical, dental, and vision benefits
- 401(k) savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
