Assistant Service Advisor - Holman Infiniti

Holman•Maple Shade, NJ

About The Position

Holman INFINITI is seeking a customer-focused Assistant Service Advisor to support its service team. The role involves welcoming customers, helping identify service needs, explaining recommended maintenance and repairs, and coordinating communication between customers and technicians. The Assistant Service Advisor also provides operational and administrative support to Service Advisors and helps customers when their assigned advisor is unavailable, contributing to a seamless service experience in a professional luxury environment. The position is suited to someone who enjoys customer service, works well in a fast-paced, team-oriented setting, and is interested in building a long-term career in automotive service. A high school diploma or equivalent and a valid driver’s license with a clean driving record are required. At least two years of customer service or related experience is preferred; automotive dealership experience is a plus but is not required. The position is regular full-time and offers starting pay in the range of $22.59–$29.94 per hour, commensurate with job-related skills, experience, relevant education or training, and geographic location. Benefits include health, vision, dental, life and disability insurance, a 401(k) with company match, paid time off, paid holidays, and various types of paid leave. Tuition reimbursement is also listed among the available programs.

Requirements

High school diploma or equivalent.
Strong interpersonal, verbal, and written communication skills.
Excellent customer service and relationship-building abilities.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong organizational skills and attention to detail.
Valid driver’s license with a clean driving record.

Nice To Haves

At least two years of experience in customer service or a related field is preferred.
Automotive dealership experience is a plus, but is not required.

Responsibilities

Greet customers and provide a welcoming, professional service experience.
Assist customers in person and over the phone to identify service needs and ensure timely support.
Use a consultative approach to educate customers on recommended maintenance, repairs, and vehicle care.
Act as a liaison between customers and service technicians to facilitate clear communication and set expectations.
Provide administrative and operational support to Service Advisors.
Assist service customers when their assigned advisor is unavailable to help ensure a seamless customer experience.
Maintain accurate customer and service records within dealership systems.