Assistant Service Manager - Holman Honda Centennial
Holman•Centennial, CO
•$72,950 - $103,955•Onsite
About The Position
Holman Honda Centennial has an exciting opportunity for an Assistant Service Manager. In this role, the Assistant Service Manager will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.
Requirements
- 5 plus years automotive service experience
Responsibilities
- Resolve customer issues and complaints, referring to the Service Manager when necessary.
- Follow up on customer hot alerts through Quick Touch and Viewpoint, plus internet leads.
- Assist Service Advisors by filling in for absent advisors and during momentary overloads.
- Assist with training for new hires.
- Ensure a proper staffing level is maintained at advisor, office, service drive, and carwash workstations, monitoring employee schedules for breaks and lunches.
- Coach and counsel employees on job performance, providing feedback.
- Assist the Service Manager with reviews and disciplinary actions.
- Assist the Service Manager with interviews.
- Monitor performance indicators for advisors.
- Review cash tickets daily for upsell and accuracy.
- Assist with payroll as necessary.
- Assist in monitoring Service Department expenses.
- Assist with closing and lockup duties.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
