Assistant Service Manager - Holman Honda Centennial
Holman•Centennial, CO
•$72,950 - $103,955•Onsite
About The Position
Holman Honda Centennial has an exciting opportunity for an Assistant Service Manager. In this role, the Assistant Service Manager will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.
Requirements
- 5 plus years automotive service experience
Responsibilities
- Resolve customer issues and complaints referring to Service Manager when necessary
- Following customer hot alerts through Quick Touch and Viewpoint, plus internet leads
- Assisting Service Advisors - Filling in for absent service advisors and when there is a momentary overload
- Assisting with training for new hires
- Ensuring a proper staffing level is maintained at advisor, office, service drive, and carwash workstations – monitoring employee schedules for breaks, lunches
- Coaching and counseling employees on job performance, providing feedback
- Assisting Service Manager with reviews and disciplinary actions
- Assisting Service Manager with interviews
- Monitoring performance indicators for advisors
- Reviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessary
- Assist in monitoring Service Department expenses
- Assist with closing and lockup duties
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
