Assistant Security Director

Securitas Security Services•Carolina, PR

About The Position

The Assistant Security Director supports the Account Manager in overseeing supervisory training and operational functions at an assigned post. The role helps ensure compliance with post orders, client requirements, and internal policies, and assists with coordinating the technical and managerial execution of security contracts. It provides day-to-day direction and support to Security Professionals and shift supervisors, when applicable. The position also helps maintain post documentation and facilities, coordinate onboarding and on-the-job training, oversee reports and shift handovers, manage security sub-units, and respond to incidents and emergencies. The Assistant Security Director supports employee relations and investigations, recommends or carries out approved disciplinary actions, and maintains client relationships through frequent contact and proactive support. The role may include performing security duties such as standing post, but those duties must not exceed 50% of workweek hours. Securitas USA describes its purpose as helping make the world safer through security services tailored to clients’ needs. Its stated core values are Integrity, Vigilance, and Helpfulness. The company is committed to equal employment opportunity and reasonable accommodation for qualified individuals with disabilities.

Requirements

High school diploma required.
3–5 years of professional experience in security, law enforcement, or the military required.
Valid state Guard License required, or must be in the process of obtaining one; the license must remain active throughout employment.
Successful background check and drug/alcohol test required.
Clean driving record with no points in the last 3 years.
Ability to operate a company vehicle safely.
Strong organizational and multitasking abilities, with a demonstrated record of meeting deadlines.
Ability to manage multiple priorities, resolve client issues, and de-escalate tense situations.
Excellent written and verbal communication skills, including report writing proficiency.
Proficiency in Microsoft Office and email.
Ability to coach and train staff and enforce security standards and company policies.
Ability to maintain positive client relationships and provide exceptional service.
Ability to handle conflict and remain professional under pressure.
Flexible availability to work outside normal shifts and respond to emergencies 24/7.
Ability to focus on tasks and maintain attention to detail under pressure.
Ability to remain calm in high-stress situations and provide leadership during emergencies.

Nice To Haves

Some college or business courses preferred.
Experience in scheduling or operations is a plus.

Responsibilities

Assist the Account Manager with coordinating the technical and managerial aspects of security contract operations at the assigned location.
Assign tasks to Security Professionals and provide daily direction.
Serve as the first point of contact for shift supervisors, if applicable, or Security Professionals; address performance issues, operational needs, and departmental requirements.
Provide staff guidance, coaching, training, and performance evaluations.
Keep Post Order manuals and relevant documents up to date, and ensure the post is maintained, organized, and clean.
Assist the Account Manager with interviewing and evaluating new hires.
Coordinate with Shift Supervisors to provide new-employee on-the-job training, including orientation, post order review, and emergency protocols.
Oversee security reports, logs, and shift handovers to ensure documentation is timely and accurate.
Communicate relevant information to on-site Security Professionals.
Manage security sub-units, including the fire control room, command center, and loading docks where applicable.
Generate work orders for additional security coverage when necessary.
Respond to minor internal or client-related incidents, ensure appropriate action and reporting, and promptly notify necessary parties.
Identify and address personnel issues, including payroll matters and employee complaints; escalate issues to the Account Manager or Field Supervisor.
Assist with investigations and related documentation.
Recommend counseling or disciplinary action and carry out approved actions under the Account Manager’s direction, with prior HR approval.
Respond to site emergencies and communicate clearly with the Account Manager, Field Supervisor, and relevant managers.
Maintain client relationships through frequent contact and proactive support.
Occasionally perform security duties, such as standing post, for no more than 50% of workweek hours.