Assistant Security Director

Andy Frain Services•New York, NY

About The Position

Andy Frain Services seeks a motivated, multitasking manager to oversee one or more security contracts. The Assistant Security Director is accountable for supervisors and staff assigned to those accounts and is responsible for contract performance, service delivery, and budgets. The role supports facility security needs, maintains a safe environment for employees, vendors, and other personnel, and establishes working relationships with local police and fire departments, facility representatives, and others. The manager is expected to demonstrate the company’s core values and operating principles, maintain full staff-training compliance, and exhibit strong leadership and a professional image. The position provides operational direction at client sites, enforces security and safety programs, oversees staffing, training, post orders, inspections, reporting, and customer service, and responds to emergencies. It also includes personnel counseling and discipline, payroll and administrative support, coordination with company operations management and clients, and responsibility for the profitability and growth of assigned accounts. The work may involve stressful or urgent situations, interaction with challenging individuals, frequent sitting, standing, and walking, occasional climbing and other physical activity, and lifting. Depending on the assignment, the employee may work in inclement weather or conditions requiring protective gear, use a vehicle, and handle sensitive or confidential information. Overtime may be required without advance notice.

Requirements

High school diploma or equivalent; an associate degree is also listed.
Bachelor’s degree in a related field or an equivalent combination of education and experience.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least 1 year of management experience within the security industry.
Valid driver’s license.
Complete all state-mandated licensing requirements and meet applicable state, county, and municipal licensing requirements for Security Officers.
Meet any site-specific requirements for skills, certifications, or authorizations.
Willingness to submit to background and reference checks, controlled-substance testing, and a behavioral selection survey; employment is conditioned on successful completion of a background investigation.
Knowledge of facility layouts and customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement company and customer safety and security procedures, direct and motivate staff, build effective teams, and adapt to different sites, changing post procedures, and organizational or external changes.
Ability to track schedules and assignments and manage payroll and reports accurately and on time.
Strong organizational, customer-service, results-orientation, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Ability to maintain professional composure in unusual, stressful, urgent, or pressure situations and to handle multiple tasks concurrently.
Ability to communicate clearly by seeing, hearing, speaking, and writing; keyboard and use a computer and operating controls.
Ability to perform the physical and mental functions of the role with or without reasonable accommodation, including frequent sitting, standing, and walking for extended periods; climbing stairs and walking on inclines or uneven terrain; occasional reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally, with additional capacity as required by the site.
Normal or corrected vision sufficient for reading and viewing, including close and distance vision and adjusting focus.
Ability to use a vehicle for work duties when required and to perform occasional stressful or physical activity.

Nice To Haves

CPR and First Aid certification.
Additional qualifications may be specified and preferred depending on the nature of the position.

Responsibilities

Deliver quality service and maintain professional presentation when interacting with visitors, vendors, employees, and customers.
Provide lead direction at client sites; enforce security and safety programs, ensure post orders and rounds are followed, and ensure required reports and logs are completed.
Develop and implement security procedures in compliance with facility policies, procedures, and applicable state and federal laws.
Maintain knowledge of emergency procedures and respond to alarms or calls for help, determine a course of action, notify appropriate authorities, and assist as needed.
Oversee the safe and continuous operation of elevators, access doors, life-safety systems, fire panels, CCTV systems, and the Micro-Lite System; coordinate with authorized maintenance personnel and contractors.
Operate radios, telephones, office equipment, computers, and tools; inspect vehicles assigned to the site daily and report damage for repair.
Counsel and discipline personnel when appropriate, consulting company management or designated representatives and documenting actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and staff performance and security or safety issues requiring action.
Assist with submitting payroll and personnel information.
Coordinate with company management or designated representatives to ensure adequate security coverage at all posts.
Inspect posts, meet with staff to outline duties, and ensure staff accurately sign in and out for every scheduled shift.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out other duties assigned by the Director of Security and Operations Manager.
Design staffing and security plans; identify recruiting sources; recruit and hire personnel for the staffing plan.
Train and certify security and operations staff on an ongoing basis, develop employee performance training, and create employee recognition programs.
Manage payroll, reports, schedules, and current licensing records for security officers.
Create processes and safety programs to improve facility security, and prepare post orders and internal policies and procedures for staff compliance.
Meet with customers and city representatives to assess performance and develop best practices or service-improvement strategies.
Maintain fiscal responsibility for account profitability, pursue networking opportunities to grow business, and develop and implement sales strategies.
Identify local organizations to support community services.