Assistant Security Director

Andy Frain Services•Pittsburgh, PA

13d

About The Position

The Assistant Security Director assists in managing a security contract and is responsible for the performance, service, and budget of assigned accounts. The role oversees supervisors and staff, promotes a safe environment for employees, vendors, and other personnel, supports facility security needs, and establishes working relationships with local police and fire departments and facility representatives. The position requires professional leadership, adherence to company values and operating principles, and maintaining compliance with staff training requirements. The Assistant Security Director provides direction at client sites, ensures security programs and post orders are followed, and oversees rounds, reports, and logs. The role develops and implements security procedures, responds to emergencies, supports life-safety and security systems, coordinates maintenance of elevators and access doors, and may inspect site vehicles. It also supports staffing, recruiting, hiring, training, employee performance management, payroll and personnel administration, customer relationships, account profitability, and business growth. The position may require overtime without advance notice and includes frequent sitting, standing, and walking, as well as occasional lifting and other physical activities.

Requirements

High school diploma or equivalent; an associate degree is also referenced in the education and experience section.
Bachelor’s degree in a related field or an equivalent combination of education and experience.
At least two years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least one year of experience in a management position within the security industry.
Valid driver’s license.
Complete licensing requirements mandated by the state and meet applicable state, county, municipal, and site-specific requirements for security officers.
Willingness to undergo a background investigation; employment offers are conditioned on successful completion.
Ability to maintain knowledge of facility layout and customer operational requirements and implement required safety and security procedures.
Knowledge of security operations and procedures, management practices, and security and safety devices and controls.
Ability to direct and motivate staff, manage schedules and administrative duties, and maintain accurate and timely payroll and reports.
Ability to maintain professional composure, adapt to different sites and changing procedures, and manage multiple tasks concurrently.
Strong organizational, customer service, results-orientation, and interpersonal skills, including the ability to work with clients across diverse cultures.
Ability to communicate clearly through seeing, hearing, speaking, and writing; keyboarding, basic computer use, and operating controls.
Ability to meet company standards for background and reference checks, controlled-substance testing, behavioral selection survey, licensing, and site-specific requirements.
Physical capacity to perform essential functions, including frequent sitting, standing, and walking; occasional reaching, stooping, kneeling, crouching, and crawling; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds.
Normal vision or vision corrected with glasses or contacts, including close and distance vision and ability to adjust focus.
Ability to use a vehicle for work duties when required and to work in inclement weather or use protective gear depending on assignment.
May be required to work overtime without advance notice.

Nice To Haves

CPR and First Aid certification.
Additional qualifications may be specified and preferred depending on the nature of the position.

Responsibilities

Provide lead direction at assigned client sites and ensure security and safety programs, post orders, rounds, reports, and logs are completed.
Develop and implement security procedures in alignment with facility policies, procedures, and applicable laws.
Maintain knowledge of emergency policies and procedures; respond to alarms or calls for help, determine an appropriate course of action, notify authorities, and assist as needed.
Support life-safety systems, fire panels, CCTV systems, elevators, and access doors, coordinating with authorized maintenance personnel and contractors.
Operate radios, telephones, office equipment, computers, tools, and other equipment; inspect assigned vehicles daily and report damage.
Counsel and discipline personnel when appropriate and document related actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to confirm staff understand their assignments.
Communicate with the Operations Manager about account and officer performance, and report security and safety issues or changes.
Assist with submitting payroll and personnel information and help ensure adequate security coverage at all posts.
Inspect posts, meet with staff about tasks and responsibilities, and ensure staff accurately sign in and out for shifts.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide customer service.
Design staffing and security plans; identify recruiting sources; recruit and hire personnel; and train and certify security and operations staff.
Develop processes and training programs to improve safety, security, and employee performance; implement safety programs and create post orders and internal policies.
Maintain current records for licensed security officers and meet with customer and city representatives to assess services and identify improvements.
Create employee recognition programs and identify local organizations to support community services.
Maintain fiscal responsibility for account profitability and develop network and sales strategies to grow the business.
Carry out other duties assigned by the Managing Director.
Follow safe work practices and company policies, report unsafe conditions, and perform duties honestly, ethically, and professionally.