Assistant Security Director

Andy Frain Services•Staten, NY

About The Position

Andy Frain Services is seeking a highly motivated, multitask-oriented Assistant Security Director to manage one or more security contracts. The role is accountable for the performance, service delivery, and budget of assigned contracts, and for the Supervisors and staff working on those accounts. It helps maintain a safe environment for employees, vendors, and other personnel; supports facility security needs; and establishes working relationships with local police and fire departments, facility representatives, and others. The position requires a professional image, strong leadership, adherence to company values and operating principles, and full compliance with staff training requirements. The Assistant Security Director provides lead direction at client sites, enforces security and safety programs, oversees post orders, rounds, reports, and logs, and develops procedures that comply with facility policies and applicable laws. The role supports emergency response, life-safety and security systems, staffing and coverage, employee training and performance management, payroll and administrative reporting, and ongoing communication with company management and client representatives. It also contributes to account profitability and business growth. The work involves frequent sitting, standing, and walking, sometimes for extended periods and on stairs, inclines, or uneven terrain. It may include occasional reaching, stooping, kneeling, crouching, crawling, lifting, and physical activity. The employee may use a vehicle, work overtime without advance notice, encounter stressful situations, inclement weather, or protective-gear requirements, and handle sensitive information. Background and reference checks, controlled-substance testing, behavioral selection screening, licensing, and site-specific requirements apply.

Requirements

High school diploma or equivalent; the posting also lists an associate degree and a bachelor's degree in a related field or an equivalent combination of education and experience.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least 1 year of experience in a management position within the security industry.
Meet and maintain applicable state, county, and municipal security-officer licensing requirements, as well as site-specific skill, certification, or authorization requirements.
Valid driver's license.
Willingness to submit to a background investigation; employment is conditioned on successful completion. The position also requires company-standard background and reference checks, controlled-substance testing, and a behavioral selection survey.
Knowledge of facility layout and customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement company and customer safety and security procedures; plan staffing and security operations; track schedules; and manage payroll and reports accurately and on time.
Ability to provide positive direction, motivate performance, work effectively as a team member, and maintain professional composure in unusual or stressful circumstances.
Ability to adapt to different sites, changing post procedures, and changes in the external environment and organization.
Excellent organizational skills and strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and communicate clearly through seeing, hearing, speaking, and writing.
Ability to use a keyboard, basic computer functions, and operating controls.
Ability to perform the described physical demands, with or without reasonable accommodation.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Manage one or more security contracts and be accountable for the performance, service, and budget of assigned accounts.
Oversee Supervisors and staff assigned to the accounts and maintain appropriate security coverage at all posts.
Provide lead direction at client sites; enforce security and safety programs; ensure post orders and rounds are completed and reports and logs are filed.
Develop security procedures and ensure compliance with facility policies, company procedures, and applicable state and federal laws.
Maintain knowledge of emergency policies and procedures; respond to alarms or calls for help, determine an appropriate course of action, notify authorities, and assist as needed.
Support the safe, continuous operation of life-safety systems, fire panels, CCTV systems, access systems, elevators, and access doors, coordinating with authorized maintenance personnel and contractors.
Operate job-related equipment and inspect vehicles assigned to the site, noting damage so repairs can be addressed.
Counsel and discipline personnel as appropriate, consulting company management or designated representatives and documenting actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and staff performance, and about security or safety issues and changes.
Assist with submitting payroll and personnel information and manage administrative duties for timely, accurate payroll and reports.
Inspect posts and meet with staff to explain tasks and responsibilities; ensure staff accurately sign in and out for each scheduled shift.
Meet with client representatives as scheduled or needed to confirm security requirements are being met and provide quality customer service.
Design staffing and security plans, identify recruiting sources, recruit and hire personnel, and train and certify security and operations staff.
Create and improve safety and security processes, training programs, safety programs, post orders, and internal policies and procedures.
Maintain current records for licensed security officers in compliance with city and state regulations.
Meet with customers and city representatives to assess performance and develop service-improvement strategies and best practices.
Create employee recognition programs and build motivated teams that exceed customer expectations.
Maintain fiscal responsibility for account profitability and contribute to business growth through networking and sales strategies.
Carry out other duties assigned by the Director of Security and Operations Manager.