Assistant Security Director

Andy Frain Services•Atlanta, GA

About The Position

Andy Frain Services is seeking a highly motivated, multitasking Assistant Security Director to manage one or more security contracts. The role is accountable for the performance, service, staffing, and budget of assigned contracts and for the work of their supervisors and staff. It supports facility security needs, promotes a safe environment for employees, vendors, and other personnel, and establishes working relationships with local police and fire departments, facility representatives, and others. The position requires a professional image, strong leadership, adherence to company core values and operating principles, and full compliance with staff training requirements. The Assistant Security Director provides lead direction at client sites, ensures security programs and post orders are followed, and oversees rounds, reports, logs, emergency response, and compliance with facility procedures and applicable laws. The role coordinates staffing, recruiting, hiring, training, licensing records, payroll submissions, and staff performance, including counseling and discipline as appropriate. It communicates regularly with operations management and client representatives about account performance and security or safety needs, and works to improve service, facility safety, account profitability, and business growth. The role may involve operating security and life-safety systems and standard office and communications equipment, inspecting assigned vehicles, and maintaining contact with personnel or contractors responsible for system upkeep. Working conditions may include stressful or urgent situations, overtime without advance notice, prolonged periods of sitting, standing, and walking, stairs and uneven terrain, and occasional physical activity. Depending on the assignment, the employee may encounter inclement weather, protective equipment requirements, and sensitive or confidential information.

Requirements

High school diploma or equivalent; the posting also lists an associate degree and a bachelor's degree in a related field or an equivalent combination of education and experience.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least 1 year of experience in a management position within the security industry.
Valid driver's license.
Complete licensing requirements mandated by the state and meet applicable state, county, and municipal licensing requirements for Security Officers.
Meet requirements for any site-specific skills, certifications, or authorizations.
Submit to and successfully complete a background investigation; the posting also requires background and reference checks, controlled substance testing, and a behavioral selection survey, in addition to mandatory licensing and site-specific requirements.
Knowledge of facility layout and customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement company and customer security procedures, design staffing plans, recruit and hire personnel, train and certify staff, manage payroll and reports, and maintain schedules and licensing records.
Ability to motivate and direct staff, work effectively as a team member, adapt to changing sites and procedures, and maintain composure in unusual or stressful circumstances.
Strong organizational, customer service, results-orientation, and interpersonal skills, including the ability to interact effectively with clients at varying social levels and across diverse cultures.
Ability to handle multiple tasks concurrently and communicate clearly by seeing, hearing, speaking, writing, and using a keyboard and basic computer functions.
With or without reasonable accommodation, the physical and mental capacity to perform the essential functions effectively.
Ability to work overtime without advance notice may be required.

Nice To Haves

CPR and First Aid certification.
Bachelor's degree in a related field or an equivalent combination of education and experience.
Additional qualifications may be specified and preferred depending on the nature of the position.

Responsibilities

Deliver quality customer service and maintain professional interactions and presentation when greeting visitors, vendors, and employees; ensure staff meet these standards.
Provide lead direction at assigned client sites; enforce security and safety programs, ensure post orders are followed, verify rounds are completed, and ensure reports and logs are filed daily and weekly.
Develop and implement security procedures, ensuring compliance with facility policies and procedures and applicable state and federal laws.
Maintain working knowledge of emergency policies, procedures, and regulations; respond to alarms or calls for help, determine a course of action, notify appropriate authorities, and assist as needed.
Oversee the safe and continuous operation of life-safety systems, fire panels, CCTV systems, the Micro-Lite System, elevators, and access doors; maintain contact with authorized maintenance personnel and contractors.
Operate portable radios, telephones, copy and fax machines, computers, tools, and other equipment as needed; inspect assigned vehicles daily and report damage so repairs can be arranged.
Counsel and discipline personnel as appropriate, consult company management or designated representatives when needed, and document counseling and disciplinary actions.
Assist in training Security Officers and Shift Lead Officers and reviewing post orders to ensure guards understand their assignments.
Communicate daily and weekly with the Operations Manager about account and guard performance and security or safety issues and changes.
Assist with submitting payroll and personnel information as designated.
Work with company management or designated representatives to ensure adequate security coverage at all posts.
Inspect posts as scheduled, meet with staff to outline tasks and responsibilities, and ensure staff accurately sign in and out for every scheduled shift.
Meet with client representatives as scheduled or as needed to confirm security requirements are being met and provide quality customer service.
Carry out other duties assigned by the Director of Security and Operations Manager.
Know the facility layout and customer requirements; implement company and customer safety and security procedures.
Design staffing and security plans; identify recruiting sources, maintain relationships with them, and recruit and hire personnel for the staffing plan.
Train and certify security and operations staff on an ongoing basis and develop training programs that improve employee performance.
Build motivated teams, develop employee recognition programs, and provide positive direction to staff.
Manage administrative duties for accurate and timely payroll and reports; track and maintain schedule assignments.
Create processes to improve facility safety and security, implement safety programs, and create post orders and internal policies and procedures for staff compliance.
Meet regularly with customers and city representatives to assess performance and develop best practices or strategies to improve service.
Maintain current records for licensed security officers in compliance with city and state regulations.
Maintain fiscal responsibility for account profitability, pursue management objectives for business growth through networking, and develop and implement sales strategies.
Identify local organizations to support community services.
Adapt to different sites, changing post procedures, and changes in the external environment or organization; maintain professional composure in unusual circumstances.