Assistant Security Director

Andy Frain Services•Dunwoody, GA

About The Position

Andy Frain Services is seeking a motivated, multitasking professional to manage one or more security contracts. The Assistant Security Director is accountable for supervisors and staff assigned to those accounts and has responsibility for contract performance, service delivery, and budget. The role supports facility security needs, maintains a safe environment for employees, vendors, and other personnel, and establishes working relationships with local police and fire departments, facility representatives, and others. The position requires professional leadership, adherence to company values and operating principles, and maintaining staff training compliance. The role provides lead direction at client sites, implements security and safety procedures, ensures compliance with facility policies and applicable laws, and responds to emergency alarms or requests for assistance. It oversees staff training, scheduling and coverage, post inspections, reporting, payroll information, customer communications, and account performance. The position also supports account profitability and business growth through customer relationships, networking, and sales strategies. Work conditions may involve stressful or urgent situations, interaction with challenging individuals, overtime without advance notice, and exposure to inclement weather or environments requiring protective equipment. The job involves frequent sitting, standing, and walking, potentially for long periods, as well as occasional climbing, reaching, stooping, kneeling, crouching, crawling, and lifting. A vehicle may be needed to perform duties. Employees must meet background, reference, substance testing, behavioral selection, licensing, and site-specific requirements.

Requirements

High school diploma or equivalent; an associate degree is also listed.
Bachelor's degree in a related field or an equivalent combination of education and experience.
At least 2 years of experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least 1 year of management experience within the security industry.
Valid driver's license.
Complete all state-mandated licensing requirements and meet applicable state, county, and municipal requirements for security officers.
Meet the requirements for any site-specific skills, certifications, or authorizations.
Willingness to complete a background investigation; employment offers are conditional on successful completion.
Meet company standards for background and reference checks, controlled substance testing, behavioral selection survey, and applicable licensing and site requirements.
Knowledge of facility layouts, customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement safety and security procedures, direct and motivate staff, manage multiple tasks, track schedules, and adapt to different sites and changing procedures or conditions.
Strong organizational, customer service, results-oriented, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Ability to maintain professional composure in unusual, stressful, or urgent circumstances and work effectively as a team member.
Ability to use keyboards, computers, and control systems and to communicate clearly by seeing, hearing, speaking, and writing.
Ability to work overtime without advance notice when required.
Physical ability to sit, stand, and walk frequently for extended periods; climb stairs and walk on inclines or uneven terrain; occasionally reach, stoop, kneel, crouch, or crawl; and frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Ability to meet visual requirements for normal reading and viewing, with corrective lenses if needed.

Nice To Haves

CPR and First Aid certification.
Additional qualifications may be preferred depending on the nature of the position.

Responsibilities

Deliver professional, high-quality customer service and maintain standards of presentation when interacting with visitors, vendors, employees, and clients.
Provide lead direction at assigned client sites, enforce security and safety programs, ensure post orders and rounds are followed, and ensure reports and logs are completed.
Develop and implement security procedures in compliance with facility policies and applicable laws; maintain emergency procedure knowledge and respond to alarms or requests for help.
Maintain working knowledge of life safety systems, fire panels, CCTV systems, access systems, elevators, and access doors, coordinating with authorized maintenance personnel and contractors.
Operate radios, telephones, office equipment, computers, tools, and assigned vehicles; inspect vehicles and report damage for repair.
Counsel and discipline personnel as appropriate, consult company management when needed, and document personnel actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and staff performance and security or safety issues requiring changes.
Assist with submitting payroll and personnel information.
Coordinate with company management to ensure adequate security coverage at all posts.
Inspect posts, brief staff on tasks and responsibilities, and ensure staff accurately record their shift start and end times.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Perform other duties assigned by the Director of Security and Operations Manager.
Design staffing and security plans; identify recruiting sources; recruit, hire, train, and certify security and operations staff.
Manage payroll, reports, schedules, licensed-officer records, safety programs, training programs, post orders, and internal procedures.
Develop processes and strategies to improve facility safety, security, service, and employee performance.
Meet with customers and city representatives to assess performance and develop service-improvement practices.
Create employee recognition programs and identify local organizations to support community services.
Maintain account profitability and pursue business growth through networking and sales strategies.