Assistant Security Director

Andy Frain Services•Pittsburgh, PA

14d

About The Position

The Assistant Security Director assists in managing a security contract and is accountable for supervisors and staff across assigned accounts. The role has responsibility for contract performance, service delivery, and budget, and works to maintain a safe environment for employees, vendors, and other personnel. It supports facility security needs and establishes working relationships with local police and fire departments, facility representatives, and others. The position requires professional leadership and adherence to company values, operating principles, policies, and staff training requirements. The role provides direction at client sites, oversees security and safety programs, emergency response, post orders, rounds, reports, and logs, and helps ensure that facility security equipment and access systems operate safely. It also supports staff training, performance management, staffing coverage, payroll administration, customer service, account profitability, and business growth. The position may involve stressful situations, overtime without advance notice, use of a vehicle, and physical activity including prolonged sitting, standing, walking, and occasional lifting.

Requirements

High school diploma or equivalent; an associate degree is also listed.
A bachelor's degree in a related field or an equivalent combination of education and experience.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least 1 year of management experience within the security industry.
Valid driver's license.
Complete applicable state licensing requirements and meet ongoing state, county, municipal, and site-specific licensing, skills, certification, or authorization requirements.
Willingness to complete a background investigation; employment is conditioned on its successful completion.
Knowledge of facility layout, customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement company and customer safety and security procedures, manage schedules and assignments, and provide positive direction and motivation.
Ability to maintain professional composure in unusual circumstances, adapt to different sites and changing post procedures, and work effectively as a team member.
Excellent organizational skills and strong customer-service, results-orientation, and interpersonal skills, including the ability to interact with clients at different social levels and across diverse cultures.
Ability to handle multiple tasks concurrently and manage administrative duties accurately and on time.
Ability to communicate clearly through seeing, hearing, speaking, and writing; use a keyboard, computers, and controls; and observe, report, and direct others.
Ability to maintain composure under pressure, including when dealing with authorities, executives, clients, staff, the public, or people approaching unauthorized areas.
Ability to meet company standards for background and reference checks, controlled-substance testing, behavioral selection survey, and applicable licensing and site-specific requirements.

Nice To Haves

CPR and First Aid certification.

Responsibilities

Maintain quality customer service and professional interactions with visitors, vendors, employees, and clients, and ensure staff meet the same standards.
Provide lead direction at assigned client sites; enforce security and safety programs; ensure post orders and rounds are completed and reports and logs are filed.
Develop and implement security procedures in accordance with facility policies, procedures, and applicable state and federal laws.
Maintain knowledge of emergency policies and respond to alarms or requests for assistance, determine a course of action, notify appropriate authorities, and assist as needed.
Support the safe and continuous operation of elevators, access doors, life-safety systems, fire panels, and CCTV systems, coordinating with authorized maintenance personnel and contractors.
Operate radios, telephones, office equipment, computers, and tools; inspect assigned vehicles daily and report damage for repair.
Counsel and discipline personnel as appropriate, consult company management when needed, and document employee counseling and disciplinary actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure guards understand their assignments.
Communicate daily and weekly with the Operations Manager about account and officer performance and security or safety issues and changes.
Assist with submitting payroll and personnel information.
Work with company management or designated representatives to ensure adequate security coverage at all posts.
Inspect posts, meet with staff to outline tasks and responsibilities, and ensure accurate sign-in and sign-out records for each shift.
Meet with client representatives as scheduled or needed to confirm security requirements are being met and provide customer service.
Design staffing and security plans; identify recruiting sources; recruit and hire personnel; and train and certify security and operations staff.
Develop processes, training programs, safety programs, post orders, and internal policies and procedures to improve employee performance and facility safety and security.
Meet with customers and city representatives to assess performance and develop service-improvement strategies.
Maintain current records for licensed security officers in compliance with city and state regulations.
Create employee recognition programs and identify local organizations that support community services.
Maintain fiscal responsibility for account profitability and pursue networking and sales strategies to grow the business.
Carry out other duties as assigned by the Managing Director.