Assistant Security Director

Andy Frain Services•Greensboro, NC

17d

About The Position

Andy Frain Services seeks a highly motivated, multitasking individual to help manage a security contract. The Assistant Security Director is accountable for supervisors and staff across assigned accounts and has responsibility for contract performance, service delivery, and budgets. The role supports facility security needs, helps maintain a safe environment for employees, vendors, and other personnel, and establishes working relationships with local police and fire departments and facility representatives. The position requires a professional image, strong leadership, adherence to company values and operating principles, and full compliance with staff training requirements. The role provides lead direction at client sites, oversees security and safety programs, and ensures post orders, patrols, reports, and logs are completed. It develops and implements security procedures in accordance with facility policies and applicable laws, responds to emergencies, coordinates with relevant authorities, and supports the safe operation and maintenance of life-safety and access-control systems. The position also supervises and trains staff, supports staffing, payroll, and personnel administration, communicates with the Operations Manager and client representatives, and helps maintain the account’s service quality and financial performance. Work may involve overtime without advance notice, prolonged periods of sitting, standing, or walking, stairs and uneven terrain, occasional crouching or kneeling, and lifting or moving items. Depending on the assignment, the employee may work in inclement weather, use protective gear, operate a vehicle, handle confidential information, or encounter stressful situations.

Requirements

High school diploma or equivalent; the posting also lists an associate degree and a bachelor's degree in a related field or an equivalent combination of education and experience.
At least two years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least one year of management experience in the security industry.
Valid driver's license.
Meet applicable state, county, and municipal licensing requirements for Security Officers and any site-specific skills, certifications, or authorizations.
Willingness to undergo a background investigation; employment offers are contingent on successfully completing it.
Ability to meet company standards for background and reference checks, controlled substance testing, and a behavioral selection survey, as well as mandatory licensing and site-specific requirements.
Knowledge of facility layout and customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement company and customer security and safety procedures; design staffing plans; track schedules; and manage accurate, timely payroll and reports.
Ability to train, certify, direct, and motivate staff and build teams focused on customer expectations.
Ability to maintain professional composure in unusual, urgent, or stressful circumstances and adapt to different sites, post procedures, and organizational or external changes.
Excellent organizational skills, strong customer-service and results orientation, and strong interpersonal skills across client levels and diverse cultures.
Ability to handle multiple tasks concurrently and communicate clearly with employees, clients, authorities, and the public.
Ability to perform essential functions with or without reasonable accommodation, including frequent sitting, standing, and walking; occasional reaching, stooping, kneeling, crouching, or crawling; and lifting up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to see, hear, speak, and write clearly; use a keyboard and basic computer controls; and meet normal or corrected vision requirements.
May be required to work overtime without advance notice and use a vehicle to perform duties.

Nice To Haves

CPR and First Aid certification.
Additional qualifications may be specified and preferred depending on the nature of the position.

Responsibilities

Provide professional customer service and positive interactions with visitors, vendors, employees, and clients, and ensure staff maintain the same standards.
Lead staff at assigned client sites and enforce security and safety programs; ensure post orders and rounds are followed and required reports and logs are completed.
Develop and implement security procedures consistent with facility policies, company requirements, and applicable state and federal laws.
Maintain knowledge of emergency procedures and respond to alarms or calls for help, determine a course of action, notify appropriate authorities, and assist as needed.
Support the safe operation of life-safety systems, fire panels, CCTV systems, elevators, and access doors; coordinate with authorized personnel and contractors on maintenance.
Operate radios, telephones, office equipment, computers, tools, and assigned vehicles; inspect site vehicles daily and report damage for repair.
Counsel and discipline personnel when appropriate, consult company management as needed, and document counseling and disciplinary actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and officer performance and security or safety issues and changes requiring implementation.
Assist with submitting payroll and personnel information to the company.
Coordinate with company management to ensure adequate security coverage at all posts.
Inspect posts, meet with staff to clarify responsibilities, and ensure staff accurately sign in and out for each scheduled shift.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide customer service.
Design staffing and security plans; identify recruiting sources; recruit and hire staff; and train and certify security and operations personnel.
Manage payroll and reporting duties, create processes and training programs to improve safety and employee performance, and implement company-compliant safety programs.
Create post orders and internal policies and procedures, maintain required security-officer licensing records, and develop employee recognition programs.
Meet with customers and city representatives to assess performance and develop service-improvement practices or strategies.
Maintain fiscal responsibility and account profitability and pursue networking and sales strategies to grow the business.
Carry out other duties assigned by the Managing Director.