Assistant Security Director

Andy Frain Services•Greensboro, NC

16d

About The Position

Andy Frain Services is seeking a highly motivated, multi-task-oriented Assistant Security Director to help manage a security contract. The role is accountable for the performance, service, and budget of assigned contracts, including oversight of supervisors and staff. It supports facility security needs, maintains a safe environment for employees, vendors, and other personnel, and establishes working relationships with local police and fire departments, facility representatives, and others. The position requires professional leadership and compliance with company values, operating principles, and staff training requirements. The Assistant Security Director provides lead direction at assigned client sites, implements security and safety procedures, supports emergency response, and ensures appropriate coverage and performance across posts. The role also involves staff recruiting, hiring, training, scheduling oversight, coaching and discipline, payroll and personnel administration, client communication, account reporting, and fiscal responsibility. The position may require overtime without advance notice and may involve site-specific physical demands and exposure to inclement weather or protective equipment requirements.

Requirements

High school diploma or equivalent; the posting also references an associate degree and a bachelor’s degree in a related field or an equivalent combination of education and experience.
At least two years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least one year of management experience within the security industry.
Valid driver’s license.
Meet and maintain applicable state, county, and municipal security officer licensing requirements and any site-specific skills, certifications, or authorizations.
Willingness to undergo a background investigation; employment offer is conditioned on successfully completing it.
Meet company standards for background and reference checks, controlled substance testing, and a behavioral selection survey, as well as mandatory licensing and site-specific requirements.
Knowledge of facility layout and customer-defined operational requirements.
Knowledge of security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement company and customer safety and security procedures; maintain schedules; adapt to different sites, post procedures, and organizational or external changes; and work effectively as a team member.
Ability to provide positive direction, motivate staff, maintain professional composure in unusual circumstances, and manage multiple tasks concurrently.
Strong organizational, customer service, results-oriented, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Ability to use computers and operating controls and to communicate clearly by seeing, hearing, speaking, and writing.
Ability to maintain composure in urgent or stressful situations and direct staff positively.
Ability to perform frequent sitting, standing, and walking, including for extended periods, and to climb stairs and walk on inclines or uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds, with additional lifting ability as required by the site.
Close and distance vision and ability to adjust focus; normal vision or vision corrected with glasses or contact lenses.
May be required to use a vehicle to perform duties.
May be exposed to inclement weather, protective gear requirements, stressful physical activity, or sensitive and confidential information.

Nice To Haves

CPR and First Aid certification.
Additional qualifications may receive preference depending on the nature of the position.

Responsibilities

Lead staff at assigned client sites and enforce security and safety programs, post orders, rounds, and daily and weekly reporting requirements.
Develop and implement security procedures that comply with facility policies, company requirements, and applicable state and federal laws.
Maintain knowledge of emergency procedures and regulations; respond to alarms or calls for help, determine an appropriate course of action, notify authorities, and assist as needed.
Support the safe and continuous operation of elevators and access doors, coordinating with authorized maintenance personnel and contractors.
Operate site equipment, including radios, telephones, copy and fax machines, computers, and tools; inspect assigned vehicles daily and report damage.
Counsel and discipline personnel as appropriate, consult company management when needed, and document personnel actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and officer performance, as well as security and safety issues or changes.
Assist with submitting payroll and personnel information.
Coordinate with company management to ensure adequate security coverage at all posts; inspect posts and outline staff tasks and responsibilities.
Ensure staff accurately sign in and out for every scheduled shift.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide customer service.
Design staffing and security plans; identify recruiting sources; recruit, hire, train, and certify security and operations staff.
Manage payroll, reports, training programs, safety programs, post orders, and internal policies and procedures.
Meet with customers and city representatives to evaluate performance and develop service improvement strategies.
Maintain current records for licensed security officers in accordance with city and state regulations.
Create employee recognition programs and identify local organizations to support community services.
Maintain fiscal responsibility for account profitability and develop networking and sales strategies to grow business.
Carry out other duties assigned by the Managing Director.
Follow safe work practices and company policies, report unsafe conditions, and perform duties honestly, ethically, and professionally.
Greet visitors, vendors, and employees while maintaining professional presentation and customer service standards.