Assistant Sales Manager

Everstory Partners•Greensboro, NC

1d•$50,000 - $60,000

About The Position

The Assistant Sales Manager at Everstory Partners is a sales professional who leads by example and demonstrates the highest level of customer care. The role identifies and shares best practices, fosters team achievement and individual success among Sales Counselors, and models and coaches sales principles that help families find suitable options for their loved ones during a difficult time. This position oversees sales and service at a specific location and works with staff and other departments to support customers and resolve site issues. The role requires empathy and emotional intelligence when working with grieving families, as well as the ability to maintain professionalism. It requires some availability for holidays, evenings, and weekends as needed. Everstory offers a quarterly incentive plan with the ability to earn up to 100% of base salary, along with a broader benefits package for full-time employees.

Requirements

One to two years of direct sales experience, preferably in the cemetery industry, or two to three years of experience outside the industry.
At least one year of supervisory or management experience, preferably in a sales capacity.
Ability to implement new and effective methods of increasing sales in a competitive environment.
Ability to influence, interact, and collaborate with people at all levels in a team environment.
Strong organizational skills and the ability to complete tasks and assignments quickly and effectively and meet deadlines.
Ability to empathize with grieving families during heightened emotions, with emotional intelligence and professionalism.
High school diploma.
Valid state driver's license.
Availability to work some holidays, evenings, and weekends as needed.

Nice To Haves

Cemetery-industry sales experience.
Supervisory or management experience within a sales capacity.

Responsibilities

Ensure assigned sales quotas are attained by overseeing sales and service at a specific location to maximize sales.
Coach and counsel assigned sales staff to ensure high-quality service for existing customers.
Train assigned sales staff to improve results from presentations to current and potential customers.
Review prior-day results and appointments and recommend solutions to issues that arise.
Meet with clients on and off site to develop Family History Folders, including information about associations and clubs, pallbearers, and family members.
Schedule Family Service employees on a regular or rotating basis and ensure coverage at all times.
Ensure staff offers at-need clients all available options and services, including tours of the site and plot locations.
Respond to routine and non-routine problems at the site, coordinating with other departments when needed.

Benefits

Base salary with a performance-driven bonus plan tied to cemetery and funeral revenue.
Medical, dental, vision, life, AD&D, and short-term disability insurance.
Tuition reimbursement.
Anniversary award for each year of service.
Career advancement and training, including the Aspiring Managers Program.
Everstory Cares Employee Assistance Fund.
Legend Award Program.
Funeral and cemetery benefits.
Employee referral bonus.
401(k) with company match.